Free Microsoft AB-100 Practice Test & Real Exam Questions

You are designing a customer service agent in Copilot Studio for an insurance company. The agent needs to handle policy enquiries, claims submissions, and general questions. When the agent cannot understand a customer's request, it should collect the customer's details and create a support ticket.
How should you design the topic architecture?

A company has an Azure environment that supports multiple business units.
The company plans to implement an AI solution that will perform sentiment analysis on customer product reviews.
You need to evaluate the potential cost of the solution to support return on AI investment (ROAI) analysis.
What should you use?

A company uses multiple Microsoft Copilot Studio agents across different channels.
You need to recommend a monitoring solution that provides comprehensive telemetry data and performance insights for the agents.
What should you include in the recommendation?

Hotspot Question
You need to recommend a Microsoft Power Platform solution for customer support. The solution must include AI capabilities in Microsoft Power Automate and must meet the following requirements:
Use a centralized workspace for AI models.
Generate short overviews from large amounts of unstructured text, such as case notes or transcripts, without requiring additional training or coding.
What should you include in the recommendation for each requirement? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.

A company has two Microsoft Power Platform environments named Devi and Prodi. A Microsoft Copilot Studio agent named Agent1 is built into a solution in the Devi environment.
You plan to deploy Agent1 to Prodi.
You need to make Agent1 available to the users in Prodi. The solution must minimize administrative effort.
What should you do?

A manufacturing company wants to deploy an agent that will automate supplier invoice processing.
You are designing a solution to evaluate the financial implications of the deployment. The company is especially concerned about budget overruns.
You need to ensure that the solution considers the total cost of ownership (TCO), the expected savings from using automation, and whether to extend the existing AI capabilities.
What should you include in the design?

A retail company plans to deploy Microsoft Copilot Studio agents to support:
- Microsoft Dynamics 365 Commerce scenarios.
- A Microsoft Power Apps inventory management solution.
You need to recommend a solution to organize product catalog data as a consistent source for multiple AI systems.
What should you recommend?