Free ITIL ITIL-Foundation Practice Test & Real Exam Questions
Which function is responsible for the closure of an incident record?
Correct Answer: D
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Which of the following is the best definition of IT service management?
Correct Answer: C
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Which of the following are benefits to the business of implementing service transition?
1. Better reuse and sharing of assets across projects and resources
2. Reduced cost to design new services
3. Result in higher volume of successful changes
1. Better reuse and sharing of assets across projects and resources
2. Reduced cost to design new services
3. Result in higher volume of successful changes
Correct Answer: C
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Which of the following are types of service defined in ITIL?
1. Enabling
2. Core
3. Enhancing
4. Computer
1. Enabling
2. Core
3. Enhancing
4. Computer
Correct Answer: C
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The remediation plan should be evaluated at what point in the change lifecycle?
Correct Answer: D
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Which of the following types of service should be included in the scope of service portfolio management?
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service
1. Those planned to be delivered
2. Those being delivered
3. Those that have been withdrawn from service
Correct Answer: D
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What BEST describes an important principle of communication in service operation?
Correct Answer: B
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Which statement about the known error database (KEDB. is
Correct Answer: A
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Which of the following processes contributes MOST to quantifying the financial value of IT services to the business?
Correct Answer: B
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