Free ITIL ITIL-5-Foundation Practice Test & Real Exam Questions

Exam Code/Number: ITIL-5-Foundation
Exam Name/Title: ITIL Foundation (Version 5)
Certification Provider: ITIL
Corresponding Certification: ITIL Foundation Level

Exam Questions: 80
Updated On: Aug 13, 2026

Question #1

A team is gathering customer feedback and measuring current service response times to understand its existing performance. Which step of the ITIL Continual Improvement Model does this activity represent?

A. Where do we want to be?

B. Take action

C. Where are we now?

D. What is the vision?

Discussion 0

Correct Answer: C Vote an answer

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Question #2

How can continual improvement of value streams be achieved?

A. By eliminating external dependencies altogether

B. By directly controlling variability in workflows

C. By improving the management practices that support and enable value streams

D. By creating new value streams for every product or service

Discussion 0

Correct Answer: C Vote an answer

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Question #3

What is the ITIL Value System ?

A. The entire set of activities that create value through the provision of a product or service

B. A model representing how all the components and activities of an organization work together to facilitate value creation through digital products and services

C. A set of organizational capabilities designed for performing work or accomplishing an objective

D. A system by which the current and future use of digital technology is governed

Discussion 0

Correct Answer: B Vote an answer

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Question #4

Which of the following helps to understand the internal state of a complicated system by analysing its external outputs?

A. Site Reliability Engineering

B. Continuous delivery

C. Observability

D. Continuous integration

Discussion 0

Correct Answer: C Vote an answer

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Question #5

How do ITIL Guiding Principles and continual improvement affect governance activities within the ITIL Value System?

A. They apply only to management practices and do not influence governance activities

B. They focus exclusively on financial performance and do not relate to governance oversight

C. They provide a framework for defining governance principles and ensure ongoing improvement aligns with stakeholder expectations

D. They are optional elements that organizations may choose to ignore without impacting governance

Discussion 0

Correct Answer: C Vote an answer

Question #6

Which BEST describes service actions ?

A. Consumer's access to a provider's resources according to agreed terms

B. A combination of digital resources that provide consumer value

C. Actions enabling value through digital products without transferring ownership

D. Actions performed by a service provider or jointly with a consumer

Discussion 0

Correct Answer: D Vote an answer

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Question #7

What enables the digital product and service management activities of an organization?

A. Value stream steps

B. Value chain

C. Management practices

D. Vision and operating model

Discussion 0

Correct Answer: C Vote an answer

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Question #8

Which term BEST describes a group of people that has its own functions with responsibilities, authorities, and relationships to achieve its objectives?

A. Partnership

B. Organization

C. Culture

D. Service journey

Discussion 0

Correct Answer: B Vote an answer

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