Free IBM P9560-043 Practice Test & Real Exam Questions

Exam Code/Number: P9560-043
Exam Name/Title: IBM Business Partner SaaS Support Mastery Test v1
Certification Provider: IBM
Corresponding Certification: Technical Mastery

Exam Questions: 50
Updated On: Jun 05, 2026

Question #1

Which of the following is NOT required when contacting IBM SaaS Support?

A. End User contact information so that IBM Support can contact them directly

B. Ticket/Incident/Support Case number (as applicable)

C. Support entitlement identifiers such as Client ID, Mailbox ID, or IBM Customer Number as appropriate for the offering

D. Your name, company name, email ID and telephone number with extension

Discussion 0

Correct Answer: A Vote an answer

Question #2

Which of the following is NOT true regarding Severities, Initial Response Times and SLOs?

A. Sev 1 is critical impact with response time within 2 business hours

B. Sev 3 is minor business impact with response time within 4 business hours

C. Sev 2 is significant business impact with response time within 2 business hours

D. Sev 4 is minimal business impact with response time within 1 business day

Discussion 0

Correct Answer: A Vote an answer

Question #3

Which of the following is NOT true regarding severity levels?

A. Severity 4 is inquiry or non-technical impact

B. Severity 1 is considered critical business impact

C. Severity 2 is significant business impact

D. Severity 3 is non-technical impact

Discussion 0

Correct Answer: D Vote an answer

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Question #4

Which of the following is NOT true when opening a SaaS Support ticket?

A. If the Business Partner needs to include an attachment, they should email it to the IBM SaaS Support email address provided referencing the ticket submitted

B. Click "Finish" to submit the ticket

C. Access https://support.ibmcloud.com and click to the product you support

D. Click "open a ticket" on the support home page

Discussion 0

Correct Answer: C Vote an answer

Question #5

Which of the following is NOT true regarding the checklist for creating a PMR?

A. Determine the business impact and assign severity

B. Gather background information such as version and previous issues

C. Define the problem in English and be specific

D. Business Partner passes the ownership of the product management record to IBM Support

Discussion 0

Correct Answer: D Vote an answer

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