Free IBM 000-474 Practice Test & Real Exam Questions

  • Exam Code/Number: 000-474
  • Exam Name/Title: IBM Tealeaf Customer Experience Management V8.7, Business Analysis
  • Certification Provider: IBM
  • Corresponding Certification: IBM Certified Business Analyst
  • Exam Questions: 100
  • Updated On: Aug 05, 2026
A travel company has created a business process scorecard for its Rewards points redemption process, which has five steps.
The scorecard works properly, but the program director wants the scorecard to only show results from the United States, as the program had not yet been launched in other countries. The analyst edited the scorecard to use the "Geography" report group and the "Registration: Country-USA" dimension, as follows:

However, upon saving the edited process scorecard, three of the steps are now missing. What must the analyst modify?
Correct Answer: C Vote an answer
A car rental company wants a single report to understand how discounts and reward program membership impact reservations. They have events to record the following:
-rental car type -discount codes used -number of reservations initiated -reward program membership type
They want the single report to show how these factors interact, so some of these events would be used to create dimensions and applied to a base event for a report.
What would be the single base event for this report?
Correct Answer: C Vote an answer
A support team would like to learn more about failed searches. The event modeler creates a new event to record failed searches to build this report. What should be used to evaluate this event?
Correct Answer: D Vote an answer
Following customer reports of an error on the web site, a hit attribute is created to look for the error text "Error 500 - try again later" in the response on every page. Management has requested a report on the number of sessions affected by the error. This requires creating an event with the above hit attribute as the condition and a value type of "Count Only". Which tracking option should be selected for this event?
Correct Answer: D Vote an answer
An analyst in a retail organization is asked to provide a weekly report indicating the average number of payment errors per session. To accomplish this, the analyst created an event counting the number of payment errors per session. The event will be used as the value for the event used in the report. The two events are Events A and B:
-Event A counts the number of payments errors per session. -Event B will be created by the analyst to be used in a report. When should Event B fire?
Correct Answer: C Vote an answer
A business analyst creates an event with multiple conditions that uses one or more step-based events. The event must be set to be evaluated at which interval?
Correct Answer: A Vote an answer
Which option is available for an existing dashboard component in the configuration window?
Correct Answer: D Vote an answer
A concert promotion site wants to understand if a particular genre of music is selling an atypical number of tickets. The event builder has created an event that counts the number of sales, and has applied a dimension that breaks out the sales by genre. The event was then designated as a Top Mover. However, in the Top Movers tab of the Event Manager, the music genre values are unavailable to be made as Top Movers. In order to be able to create these Dimensional Top Movers, the values must be:
Correct Answer: D Vote an answer
When configuring a Top Mover alert, what does the numeric value in the "Threshold" field represent?
Correct Answer: B Vote an answer
Top Mover Report Alerts can be created to monitor deviations for which two of the following?
Correct Answer: B,C Vote an answer