Free Genesys PC-CIC-Core Practice Test & Real Exam Questions
Under what circumstances is it useful to create a Client Button?
Correct Answer: D
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Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)
Correct Answer: A,B,D
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Your company has just acquired another company and you are responsible for setting up and configuring the users and stations. There are 35 users and Polycom IP phones that require setup and configuration.
What Interaction Administrator tool is designed for quickly creating the managed IP stations?
What Interaction Administrator tool is designed for quickly creating the managed IP stations?
Correct Answer: C
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You have been asked to create 42 non-managed stations and want to complete the task as efficiently as possible.
What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?
What Interaction Administrator tool is designed to help you add multiple unmanaged stations using a .CSV file?
Correct Answer: D
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What security property page would you choose to configure custom Client Button display, permit specific phone number Classifications, and select Queue Views accessible through Interaction Supervisor?
Correct Answer: D
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What application can you use to build custom workspaces to monitor various aspects of the CIC system and the contact center activity? This application works with other add-on applications, such as Interaction Recorder and Interaction Optimizer.
Correct Answer: A
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