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EXIN ITIL Foundation (V4) Sample Questions:

1. How should an organization adopt continual improvement methods?

A) Build the capability to use as many improvement methods as possible
B) Use a new method for each improvement the organization handles
C) Select a few key methods for the types of improvement that the organization handles
D) Select a single method for all improvements that the organization handles

2. Which joint activity performed by a service provider and service consumer ensures continual value co- creation?

A) Service relationship management
B) Service provision
C) Service offering
D) Service consumption

3. Which guiding principle recommends eliminating activities that do not contribute to the creation of value?

A) Collaborate and promote visibility
B) Keep it simple and practical
C) Start where you are
D) Optimize and automate

4. When should the effectiveness of a problem workaround be assessed?

A) Whenever the workaround becomes a known error
B) Whenever the problem is resolved
C) Whenever the workaround is used
D) Whenever the problem is prioritized

5. Which statement about emergency changes is CORRECT?

A) Emergency changes are low risk and well understood
B) It is necessary to complete all documentation before an emergency charge is implemented
C) Authorization of emergency changes may be deferred until after implementation
D) Emergency changes are not usually recorded in the change schedule

Solutions: