Exam Name: EXIN IT Service Management Foundation based on ISO/IEC 20000:2018
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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EXIN ITSM18F Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: IT Service Management System (SMS) | - ISO/IEC 20000 structure and purpose - Service management system requirements |
| Topic 2: Service Management Controls | - Configuration and change management basics - Information security in service management |
| Topic 3: Service Lifecycle and Processes | - Service design, transition, and delivery - Service operation and support processes |
| Topic 4: Relationship and Supplier Management | - Supplier management processes - Customer relationship management |
| Topic 5: Continual Improvement | - Performance measurement and reporting - PDCA cycle in service management |
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