Free EXIN ITIL-F Practice Test & Real Exam Questions
Which is an objective of the service design lifecycle stage?
Correct Answer: C
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Which one of the following is the BEST definition of the term 'service management'?
Correct Answer: B
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Where are the details of core and enhancing service provided?
Correct Answer: C
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The experiences, ideas, insights and values of individuals are examples of which level of understanding within knowledge management?
Correct Answer: B
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Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
Correct Answer: A
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What structure of service desk appears to the customer to be a single centralized desk, but may in fact be based in a number of different locations?
Correct Answer: C
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In which of the following should details of a workaround be documented?
Correct Answer: C
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Which of the following is an enabler of best practice?
Correct Answer: D
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Which one of the following statements about incident reporting and logging is CORRECT?
Correct Answer: D
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Which of the following is NOT a service desk type recognized in the service operation volume of ITIL / guidance?
Correct Answer: D
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Can service operation improve efficiency in the business operation by automating common routines?
Correct Answer: B
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From the perspective of the service provider, who is the person or group that agrees their service targets?
Correct Answer: A
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Which of the following would NOT be contained in a release policy?
Correct Answer: B
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