Free EXIN EX0-110 Practice Test & Real Exam Questions
What is the objective of the Continual Improvement (Act) stage of Planning and Implementing Service Management, as described in the ISO/IEC 20000 standard?
Correct Answer: C
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What may define the scope of Service Management in the Service Management plan?
Correct Answer: C
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Which of the following is within the scope of the requirements of ISO/IEC 20000?
Correct Answer: A
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When improving the IT Service Management system, what needs to be considered to ensure on-going compliance with the service providerWhen improving the IT Service Management system, what needs to be considered to ensure on-going compliance with the service provider? corporate objectives / requirements?
Correct Answer: A
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Security controls shall be documented. What will the controls be related to?
Correct Answer: B
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Service providers need to provide documents and records to ensure effective planning, operation and control of Service Management. Which of these is a record?
Correct Answer: A
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