Free Cisco 500-052 Practice Test & Real Exam Questions

Exam Code/Number: 500-052
Exam Name/Title: Deploying Cisco Unified Contact Center Express
Certification Provider: Cisco
Corresponding Certification: Cisco Specialist

Exam Questions: 90
Updated On: Jun 22, 2026

Question #19

Which option enables you to monitor previous agent seat license usage?

A. port-monitoring tool in Cisco Unified Communications Manager Real-Time Monitoring Tool

B. overall Cisco Unified CCX stats in Cisco Unified Communications Manager Real-Time Monitoring Tool

C. traffic analysis historical report

D. port and agent seat utilization historical report in Cisco Unified Intelligence Center

Discussion 0

Correct Answer: D Vote an answer

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Question #20

Which action enables a contact center supervisor to access and monitor live data reports for multiple teams?

A. Assign the supervisor as primary supervisor for all the relevant teams.

B. Add the supervisor as a member of all the relevant teams.

C. Take no action, because a supervisor cannot monitor more than one team.

D. Assign the supervisor as primary superior for one of the teams and as secondary supervisor for other relevant teams.

Discussion 0

Correct Answer: D Vote an answer

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Question #21

Where are CTI route points added or configured for Cisco Unified Contact Center Express?

A. Cisco Supervisor Desktop

B. Cisco Unified Contact Center Express Media Subsystem

C. Cisco CRS Administration, JTAPI Trigger Creation

D. Cisco Unified Contact Center Express Directory Management

E. Cisco Unified CallManager Device Configuration

Discussion 0

Correct Answer: E Vote an answer

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Question #22

Which three tasks can an agent perform using email? (Choose three.)

A. transfer the email to another CSQ

B. save the response as a draft

C. send the response to the supervisor for review

D. mark the email as junk

E. transfer the email to another agent

F. mark the email as urgent

Discussion 0

Correct Answer: A,B,E Vote an answer

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Question #23

What does it mean for a variable in the Application Editor to be defined as a parameter?

A. The variable can be used to pass data to and from VoiceXML applications.

B. The value for that variable can be supplied via Application Configuration in Application Administration.

C. The value for that variable is defined by the calling application.

D. The variable can be used in conditional steps.

E. The variable can be used to pass data to and from subflows.

Discussion 0

Correct Answer: B Vote an answer

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Question #24

Which tab on the Cisco Finesse agent desktop hosts the gadget for agents to accept or initiate a call?

A. The gadget to initiate or accept a call is common and is not tied to a specific tab.

B. The Home tab hosts the gadget.

C. The Manage Customer tab hosts the gadget.

D. The My Statistics tab hosts the gadget.

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Question #25

Which criterion can be used to control supervisor workflows?

A. duration of oldest call in queue

B. number of agents logged in

C. number of calls abandoned

D. length of time an agent is in the NotReady state

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Question #26

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

A. DNS server

B. CUCM server

C. SMTP server

D. NTP server

Discussion 0

Correct Answer: D Vote an answer

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

Question #27

Which tool is used to size Cisco Unified CCX?

A. Cisco Unified Communications Sizing Tool

B. Analysis Manager

C. Expert Advisor

D. Cisco Unified Real-Time Monitoring Tool

Discussion 0

Correct Answer: A Vote an answer

Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).

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