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NHA Phlebotomy Technician Certification Exam (CPT) Sample Questions:

1. A phlebotomist asks a patient to state their full name and date of birth. Which of the following patient safety practices is the phlebotomist performing?

A) Quality control calibration
B) Therapeutic communication
C) Two-identifier verification
D) Chain of custody

2. Which of the following collections requires the phlebotomist to discard the first voided specimen and save all subsequent urine for a full day?

A) 24-hour urine collection
B) Sputum culture
C) Random urinalysis
D) Clean-catch urine culture

3. From which of the following sites should a phlebotomist take a capillary collection from a 3-year-old child?

A) Medial heel
B) Vastus lateralis
C) Middle finger
D) Antecubital fossa

4. Which of the following actions demonstrates active listening by a phlebotomist?

A) Interrupting the patient to save time
B) Looking away while the patient speaks
C) Explaining that all patients feel the same way
D) Restating the patient's concern for clarification

5. Which of the following is an example of a postanalytical error?

A) Failing to report a critical value promptly
B) Collecting the wrong tube
C) Hemolyzing a specimen during collection
D) Underfilling a citrate tube

Solutions: