Free Apple 9L0-012 Practice Test & Real Exam Questions

Exam Code/Number: 9L0-012
Exam Name/Title: Mac Service Certification Exam
Certification Provider: Apple
Corresponding Certification: ACMT

Exam Questions: 100
Updated On: Aug 07, 2026

Question #1

Which of the following measurements is an example of an appropriate use of a Multimeter when troubleshooting a Mac?

A. Measure amount of AC volts going to the hard drive or SS

B. Measure logic board battery voltage.

C. Measure digital signals on the main processor.

D. Measure amount of ESD voltage in the area.

Discussion 0

Correct Answer: A Vote an answer

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Question #2

The display on Margaret's MacBook Air has multiple cracks. During your visual/mechanical inspection, you observe that the cracks are centered on an impact point. Margaret wishes the display repaired. How should you classify this repair?

A. Eligible for out-of-warranty service (returnable damage)

B. Eligible for warranty service.

C. Beyond economical repair

D. Ineligible for service (non-returnable damage)

Discussion 0

Correct Answer: A Vote an answer

Question #3

What should be done to protect the Thunderbolt and USB 3 port during handling or shipment of the Mac Book Pro (Retina, 13-inch, Late 2012, Early 2013 and Late 2013 logic board?

A. Use Kapton tape cover the ports and the C-shaped EMI ground tabs

B. Immediately place logic board into ESD bag to protect ports.

C. Install screws on logic board.

D. Install port covers over the ports

Discussion 0

Correct Answer: A Vote an answer

Question #4

You are inspecting a MacBook Pro as part of your troubleshooting process. You note that two of the screws on the bottom case are damaged. There is no record of the computer being repaired on a previous occasion. If the resolution to the issue requires that you replace a part, how does your discovery of the stripped screws impact that repair?

A. Classify the repair as ineligible for service and explain to the customer that you will not be able to complete any repairs

B. Complete the set of three modification tests as specified in GSX prior to opening the computer

C. Make sure to inspect internal components and connections carefully to make sure that components were not damaged by someone tampering with the computer

D. You need to thoroughly question the customer on previous repairs or attempted repairs by unauthorized service providers

Discussion 0

Correct Answer: B Vote an answer

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Question #5

After disconnecting all other Mac Pro (Late 2013) parts, which of the following components remains?

A. Thermal structure

B. Thermal core

C. Thermal center

D. Thermal unit

Discussion 0

Correct Answer: B Vote an answer

Question #6

Examine the image.

What is this service fixture used for when repairing an iMac (Late 2012)?

A. It is required for the proper alignment of the iMac LCD panel to the rear housing.

B. It is used to support the logic board when removed from the iMac.

C. It is used to protect the iMac housing from damage.

D. It supports a VESA mount adapted iMac when it is being serviced.

Discussion 0

Correct Answer: D Vote an answer

Question #7

Which of the following is a valid electrical safety precaution when working on a computer or display with exposed, potentially energized parts?

A. Use only metal screw drivers or fingers as needed to connect or disconnect cables.

B. Be very careful handling the logic board or power supply while the computer is plugged in.

C. Always wear an ESD wrist or heel strap when working on plugged in systems.

D. Remove rings, watches, necklaces, metal-rimmed eyewear and other metallic articles before working on the computer.

Discussion 0

Correct Answer: D Vote an answer

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Question #8

Power Nap operations on a MacBook Air (Mid 2012) will be suspended until the unit is connected to a power adapter when the charge is at what percentage or less?

A. 30 percent

B. 75 percent

C. 50 percent

D. 10 percent

Discussion 0

Correct Answer: A Vote an answer

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Question #9

Where can a technician find the serial number of an SSD that has been replaced on a MacBook Pro (Retina, 13-inch. Early 2013)?

A. On the top case.

B. On the back of the SSD cable

C. Peel back the thermal pad on the SSD

D. Lift the mylar cover on the SSD.

Discussion 0

Correct Answer: D Vote an answer

Question #10

Where is the keyboard mapping data for MacBook Air (Mid 2013) models stored?

A. Keyboard

B. Flash storage

C. Boot ROM

D. Trackpad assembly

Discussion 0

Correct Answer: C Vote an answer

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