Free Apple 9L0-005 Practice Test & Real Exam Questions

Exam Code/Number: 9L0-005
Exam Name/Title: Apple Desktop Service Certification Exam
Certification Provider: Apple
Corresponding Certification: Acpt

Exam Questions: 85
Updated On: Aug 27, 2026

Question #10

A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a PROTOCOL in this scenario?

A. TCP/IP

B. AppleTalk

C. IPX

D. NetBIOS

Discussion 0

Correct Answer: A Vote an answer

Question #11

On an Intel-based Mac you can manually force a universal binary application to run using Rosetta by _____.

A. selecting the "Open using Rosetta" checkbox in the application's Info window.

B. selecting the application in the list displayed in the Rosetta pane of System Preferences.

C. dragging the application's icon on top of the Rosetta icon in the Dock.

D. first installing Rosetta from the Mac OS X Installation disc.

Discussion 0

Correct Answer: A Vote an answer

Question #12

In this photo, what type of port does the number 9 identify?

A. Mini-VGA

B. USB

C. FireWire

D. FireWire 800

Discussion 0

Correct Answer: D Vote an answer

Question #13

A customer claims that her iMac G5 (iSight) cannot connect to her AirPort Express network at home. Which of the following would be the BEST question to ask her FIRST?

A. What type of wireless card is installed in your iMac G5?

B. Does your ISP support wireless access to the Internet?

C. Can any other computer successfully join her network?

D. Have you upgraded to Mac OS X v10.4.8?

Discussion 0

Correct Answer: C Vote an answer

Question #14

A customer states that he has never been able to burn DVD's with his Mac mini yet his friend has an identical- looking Mac mini that can burn DVD's. You have verified that the customer's Mac mini has a DVD / CD-RW Combo optical drive and is running the latest version of Mac OS X. The Mac mini has no other problems.
What is the probable cause of this issue?

A. The Mac mini requires more RAM.

B. The Mac mini optical drive is malfunctioning.

C. The Mac mini requires a firmware update.

D. The Combo drive is not capable of burning DVD's.

Discussion 0

Correct Answer: D Vote an answer

Question #15

The fans inside a customer's Power Mac G5 seem to constantly run at full speed after a repair involving logic board replacement. What should be done FIRST to correct this problem?

A. Replace the processor(s).

B. Run Apple Service Diagnostic.

C. Replace the Power Mac G5 logic board again.

D. Replace the fans inside the Power Mac G5.

Discussion 0

Correct Answer: B Vote an answer

Question #16

What is the main function of Server Monitor?

A. it executes a full suite of diagnostics on all internal Xserve hardware.

B. It provides the video driver software to support connection of an Apple Cinema display to an Xserve running Mac OS X Server.

C. It provides detailed status of Xserve hardware functionality.

D. It monitors the Mac OS X Server operating system and reports on any crashed processes.

Discussion 0

Correct Answer: C Vote an answer

Question #17

Why is a systematic troubleshooting approach useful?

A. It gives you precise guidelines for what to charge for repairs.

B. It verifies all operating system components are functioning.

C. It works when inspiration or experience fails.

D. It provides a telephone support system to help you resolve all issues.

Discussion 0

Correct Answer: C Vote an answer

Question #18

Which of the following tools is required to open a Mac mini?

A. 5 mm hex nut driver

B. Torx T-15 screwdriver

C. Sharpened putty knife

D. Torque screwdriver

E. CRT discharge tool

Discussion 0

Correct Answer: C Vote an answer

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