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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

1. What does Apple recommend you do before replacing or installing any internal parts in an Xserve?

A) Remove the Xserve from its rack.
B) Remove all drive modules from the Xserve.
C) Unlock all drive module bays.
D) Press the System Identifier button.

2. You require additional information about a specific problem with a customer's Power Mac G5. Which one of the following resources is the Apple-recommended choice for researching the problem?

A) Downloads
B) Discussions
C) Knowledge Base
D) User's manual

3. The two primary goals of troubleshooting are _____ and _____. SELECT TWO

A) repairing a product quickly
B) using as many parts as possible
C) repairing a product cheaply
D) running as many diagnostics as possible
E) repairing a product properly

4. Which of the following is ALMOST CERTAINLY a software-related problem?

A) No Internet connectivity
B) iPhoto quits when launched
C) No video on display
D) Single beep at startup

5. The fans inside a customer's Power Mac G5 seem to constantly run at full speed after a repair involving logic board replacement. What should be done FIRST to correct this problem?

A) Replace the processor(s).
B) Run Apple Service Diagnostic.
C) Replace the Power Mac G5 logic board again.
D) Replace the fans inside the Power Mac G5.

Solutions: