Free Apple 9L0-005 Practice Test & Real Exam Questions

Exam Code/Number: 9L0-005
Exam Name/Title: Apple Desktop Service Certification Exam
Certification Provider: Apple
Corresponding Certification: Acpt

Exam Questions: 85
Updated On: Aug 27, 2026

Question #28

A Mac mini displays a flashing question mark at startup. Which step does Apple recommend you take FIRST?

A. Try to start up from a bootable CD or DVD.

B. Replace the internal hard drive with a known-good hard drive.

C. Replace the logic board.

D. Reinitialize the hard disk and reinstall the Mac OS.

Discussion 0

Correct Answer: A Vote an answer

Question #29

Which of the following is the format used to describe a version of Apple diagnostic software used with Intel Macs?

A. 3S107

B. 2.5.8

Discussion 0

Correct Answer: A Vote an answer

Question #30

In the component isolation technique, if you do not get a startup chime and/or a flashing question mark after configuring a minimal system, you check the components of the minimal system by _____.

A. replacing them with known-good parts in a specified order

B. adding more known-good parts in a specified order

C. replacing them with known-good parts in any order

D. disassembling and reassembling them

Discussion 0

Correct Answer: A Vote an answer

Question #31

Which THREE of the following are symptoms of a 'no power' condition? SELECT THREE

A. You don't hear any fan or drive noise

B. The power button or power indicator doesn't light up at all

C. You don't hear a startup chime

D. The cursor is frozen and the system is unresponsive.

E. You can't connect to the Internet

Discussion 0

Correct Answer: A,B,C Vote an answer

Question #32

Examine the exhibit. Will this application launch natively on an Intel-based Mac?

A. No

B. Yes

Discussion 0

Correct Answer: B Vote an answer

Question #33

Which of the following is NOT one of the three things you should do throughout the troubleshooting process?

A. Consult resources.

B. Consider the human factor.

C. Measure all voltages.

D. Keep notes.

Discussion 0

Correct Answer: C Vote an answer

Question #34

A customer needs to transfer data from her eMac for use on her Power Mac G5, but the eMac fails to finish starting up due to a video issue. Which of the following would most easily accomplish the data transfer?

A. The eMac will need to be repaired before any data can be recovered from it.

B. Boot the eMac into Target Disk Mode and connect the eMac and Power Mac G5 with a FireWire cable.

C. Remove the hard drive from the eMac and install it into the Power Mac G5.

D. Boot the eMac into Mac OS X Safe Mode and connect the eMac and Power Mac G5 with an Ethernet cable.

Discussion 0

Correct Answer: B Vote an answer

Question #35

When setting up a minimal system using the component isolation technique, you start with only the components necessary to _____.

A. hear a boot chime and/or see a flashing question mark on a display

B. boot the system into Mac OS X

C. boot the system into Mac OS 9

D. boot the system into Open Firmware diagnostics

Discussion 0

Correct Answer: A Vote an answer

Question #36

What precautions should be taken if a discharged CRT must remain exposed for any length of time?

A. You should perform a full set of video adjustments on the CRT.

B. You should remove the CRT from the computer or display assembly.

C. You should establish an ongoing lead between the CRT anode and ground.

D. You should reset the Power Manager Unit on the logic board.

Discussion 0

Correct Answer: C Vote an answer

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