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Apple Desktop Service Certification Sample Questions:

1. What is the main function of Server Monitor?

A) it executes a full suite of diagnostics on all internal Xserve hardware.
B) It provides the video driver software to support connection of an Apple Cinema display to an Xserve running Mac OS X Server.
C) It provides detailed status of Xserve hardware functionality.
D) It monitors the Mac OS X Server operating system and reports on any crashed processes.

2. To isolate a video problem as hardware or software on a Mac mini, which of the following steps should you try FIRST?

A) Verify the hard disk with Disk First Aid.
B) Start up from a known-good startup disc.
C) Replace the built-in display.
D) Reinstall the appropriate Mac OS.

3. A customer complains that she cannot access the Internet using Safari running on her Mac mini. The computer is connected to a cable modem with an Ethernet cable. Which of the following is a LINK in this scenario?

A) Safari
B) TCP/IP
C) Ethernet cable
D) Mac mini

4. To utilize Gigabit Ethernet, you must use an Ethernet cable with:

A) eight wires (four pairs) present.
B) two wires (one pair) present.
C) four wires (two pairs) present.
D) six wires (three pairs) present.

5. A Power Mac G5 fails to power on when connected to a known-good power outlet with a known-good power cord. Which of the following steps should be tried FIRST?

A) Reset the logic board PMU.
B) Run Apple Service Diagnostic.
C) Replace the processor (s)
D) Replace the power supply.

Solutions: