Free Avaya 7765X Practice Test & Real Exam Questions

Exam Code/Number: 7765X
Exam Name/Title: Avaya Workforce Optimization Select Implementation and Support Exam
Certification Provider: Avaya
Corresponding Certification: ACSS

Exam Questions: 67
Updated On: Jun 12, 2026

Question #1

In which three scenarios is Interaction download allowed? (Choose three.)

A. When the Interaction is archived

B. When the Interaction is tagged not to be downloaded

C. When the Agent who took the Interaction has resigned

D. When the Interaction is tagged with Flag for QA

Discussion 0

Correct Answer: A,C,D Vote an answer

Question #2

For which three purposes can the Desktop Monitor tool be used? (Choose three.)

A. masking and muting Interactions where there is sensitive information

B. archiving calls

C. on demand recording based on agent activity

D. warning the agents about unwarranted activity

E. tagging business variables to an interaction

Discussion 0

Correct Answer: B,C,D Vote an answer

Question #3

In which three ways does Avaya Workforce Optimization Select achieve PCI Compliance? (Choose three.)

A. Role-based access control to improve security and administration

B. Encryption Key management using RSA

C. Password policy including Password syntax. Password history, and Password expiration and lockout

D. The ability to mute a portion of the call recording using a CRM integration API. For example, muting segments with credit card Information

E. AES 256-bit encryption to protect data when recorded, in transit, and archived on storage

Discussion 0

Correct Answer: A,C,E Vote an answer

Question #4

In which two ways can you tag additional meta-data information with a call that is being handled by Agents, without any third-party integration? (Choose two.)

A. by managing the Tags feature in the application

B. by utilizing the API calls provided by a third party

C. by manually entering into MS Excel and import back into application

D. by using Desktop Monitor > Learning Console

Discussion 0

Correct Answer: A,D Vote an answer

Question #5

Where can the Calibration task that have been assigned to Quality Analyst be viewed?

A. View Evaluations

B. Calibrations

C. Evaluate > Adhoc Evaluations

D. Evaluate > My Assignments

Discussion 0

Correct Answer: B Vote an answer

Question #6

Which two third party software programs are installed with Avaya Workforce Optimization Select? (Choose two.)

A. Open JDK

B. Jboss

C. Textpad

D. WinPCap

E. Eclipse

Discussion 0

Correct Answer: B,D Vote an answer

Question #7

In Avaya Workforce Optimization Select System Administration, which three levels of configurations are supported? (Choose three.)

A. Component

B. Service

C. Application

D. Analytics

E. Node

Discussion 0

Correct Answer: A,B,E Vote an answer

Download Free Avaya 7765X Demo

Simply submit your e-mail address below to get started with our free demo of your Avaya 7765X exam.