Free Avaya 7492X Practice Test & Real Exam Questions
Refer to the exhibit.
A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?
A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?
Correct Answer: C
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If your software is not working, what is the best practiceto determine how to fix the concern?
Correct Answer: A
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Which three statements about LAI requirements aretrue? (Choose three.)
Correct Answer: A,D,E
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What are the three requirements for Best Services Routing (BSR) polling over IP without the B-channel signaling-group? (Choose three.)
Correct Answer: A,C,E
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Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?
Correct Answer: C
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The call center has recently converted from 4 to 5 digit extensions. Since the conversion, callers to the Spanish Customer Service skill report that they can no longer reach a specific agent in the call center, even If they know the extension number.
Which two commands would provide information to isolate the problem? (Choose two.)
Which two commands would provide information to isolate the problem? (Choose two.)
Correct Answer: B
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Refer to the exhibit.
The reply-best vector command is applied to which BSR VDN/Vector?
The reply-best vector command is applied to which BSR VDN/Vector?
Correct Answer: B
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When deploying virtual environments, what factors should you consider for your virtual server?
Correct Answer: A
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A customer using the TTrace tool wants to see a list of services that have been configured, and also select their respective logging levels.
Which TTrace tool will accomplish this?
Which TTrace tool will accomplish this?
Correct Answer: B
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