Free Avaya 7392X Practice Test & Real Exam Questions

Refer to the exhibit.


A call center administrator has devised a way to provide special treatment for high profile customers, by filtering these agent's Automatic Number Identification (ANI) using a vector routing table, and interflowing these calls to be queued at a higher priority. Unfortunately, after the new VDN/vector steps were implemented, those customers are queuing to the incorrect group of agents.
What would be the reason for this?

Agents/supervisors want to have the ability to login/logout of splits/skills, change their work mode, and perform service observing.
What is used to facilitate this ability?

In the call center, to prevent an agent from dialing "off-net" to particular number-;, which action should you take?

Which two Vector Variable types are strictly global in scope? (Choose two.)

A supervisor with console permission cm enter an agent's login ID, and add or remove an agent's skill via Feature Access Code (FAC). Agents can also dial FAC to add or remove a skill.
Which statement is true about the configuration of this feature?

For a split Day report, how many days of historical data show in the Basic Call management System (BCMS)?

With Expert Agent Selection (EAS), when is an agent-loginlD associated with a specific extension?