Free Avaya 7391X Practice Test & Real Exam Questions
An email contact is queued up with a medium priority for an agent.
Where is the priority for the contact set?
Where is the priority for the contact set?
Correct Answer: D
Vote an answer
Which two statements describe steps needed to perform the Application Enablement Service (AES) configuration with Avaya Aura Call Center Elite Multichannel? (Choose two.)
Correct Answer: A,C
Vote an answer
Which Media Store needs to be configured along with Email Media Store for sending out bulk emails without staff involvement; and what is used to assign Media Director queues to the queues of this Media Store?
Correct Answer: A
Vote an answer
A customer with Avaya Aura Call Center Elite Multichannel would like to see the captured information for a scheduled job, to see whether or not it was successfully executed, and the time the success or failure occurred.
Which component is responsible for tracking this information?
Which component is responsible for tracking this information?
Correct Answer: B
Vote an answer
A customer with Avaya Aura Call Center Elite Multichannel wants to enable the routing of customer email messages based on keywords found in the email's subject, body, or both.
How is this routing of customer emails achieved?
How is this routing of customer emails achieved?
Correct Answer: A
Vote an answer
Which two statements correctly describe the benefits of using Expert Agent Selection (EAS)? (Choose two.)
Correct Answer: D,E
Vote an answer
If an agent has the skills to handle one call:
Call 1, with priority 3 that is queued for 10 minutes with skill level 5 Call 2, with priority 3 that is queued for 15 minutes with skill level 10 Call 3, with priority 5 that is queued for 15 minutes with skill level 15 Call 4, with priority 1 that is queued for 15 minutes with skill level 15 Under the greatest need handling preference, which of the calls with the agent handle first under the greatest need handling preference?
Call 1, with priority 3 that is queued for 10 minutes with skill level 5 Call 2, with priority 3 that is queued for 15 minutes with skill level 10 Call 3, with priority 5 that is queued for 15 minutes with skill level 15 Call 4, with priority 1 that is queued for 15 minutes with skill level 15 Under the greatest need handling preference, which of the calls with the agent handle first under the greatest need handling preference?
Correct Answer: C
Vote an answer
A customer with Avaya Aura Call Center Elite Multichannel wants the users that share a common department to share profile characteristics. Each user sits at the same desk every day.
What would be an efficient way of accomplishing this requirement?
What would be an efficient way of accomplishing this requirement?
Correct Answer: D
Vote an answer
