Exam Name: Avaya Workforce Engagement Support Certified Exam
Certification Provider: Avaya
Corresponding Certification: Avaya ACSS
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Updated: Sep 09, 2026
No. of Questions: 71 Questions & Answers with Testing Engine
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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Avaya Workforce Engagement Overview | - System architecture and deployment concepts
|
| Workforce Optimization and Analytics | - Workforce scheduling and forecasting concepts
|
| Administration and Support | - System administration tasks
|
| Recording and Quality Management | - Quality management workflows
|
Avaya Workforce Engagement Support Certified Sample Questions:
A technician needs to verify the license applied in Framework for an Avaya Contact Recorder Advanced (ACRA) To enable Trusted License, which feature must be checked under License Management?
- A. ACRA
- B. AWFO
- C. Back Office - Item Tracking
- D. Avaya
- E. Enable Named Employees Unit of Measure
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
When using the capture status tool for troubleshooting, what kind of information is collected?
- A. Summary of all recorded lines
- B. Details for audio and screen capture, channels, extensions, and workstations
- C. Information on adapters, data sources, recording rules, recorders, and real time monitors.
- D. Summary of thresholds for CPU usage, memory, recordings, and lag time
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
Which three statements describe the prerequisites for installing Avaya Workforce Engagement server in deployment level 3,4 or 5? (choose three).
- A. The Framework components can be installed using a Management Service Account (MSA).
- B. Date center servers can be split in multi-domain forests.
- C. Date center zone servers, service user and group account, must all be members of the domain 's Active Directory.
- D. The Framework components can be installed in a workgroup environment.
- E. The Framework components need to be installed using a domain account with loca administrator privileges in the Framework server.
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
The installer is doing the license activation.
Which three statements about the license process for Avaya Workforce Engagements are true?
(Choose three)
- A. The license site requires the license registration key and Avaya Purchase Order (APO) number
- B. It provides Access to oaccess.verint.com/LiscenseActivate.aspx to activate the license.
- C. In case of multiple servers, it is just one XML license file.
- D. It provides Access to veinte.com/wfo to activate the license.
- E. It requires both the License Reference number (LRN) and license registration key
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
Which account is a member of the SysAdmin role in SQL, and can perform all required activities related to database installation and first-time configuration in Avaya Workforce Engagement?
- A. Local account
- B. DMSA
- C. MSA
- D. Maintenance account
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
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