Exam Name: Avaya Workforce Engagement Support Certified Exam
Certification Provider: Avaya
Corresponding Certification: Avaya ACSS
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- Total Questions: 71
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Avaya 33160X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Administration and Support | - System administration tasks
|
| Topic 2: Avaya Workforce Engagement Overview | - Core concepts of Workforce Engagement (WEM) solutions
|
| Topic 3: Workforce Optimization and Analytics | - Workforce scheduling and forecasting concepts
|
| Topic 4: Recording and Quality Management | - Quality management workflows
|
Avaya Workforce Engagement Support Certified Sample Questions:
Which two statements about the Avaya Workforce Engagement database management Service account are true? (Choose two)
- A. It is allowed to change the username after initial installation.
- B. The account must be defined within a workgroup
- C. The account cannot be the same as the Management Service account
- D. The password can be changed after the installation
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
Which three statements describe the prerequisites for installing Avaya Workforce Engagement server in deployment level 3,4 or 5? (choose three).
- A. The Framework components can be installed using a Management Service Account (MSA).
- B. Date center servers can be split in multi-domain forests.
- C. Date center zone servers, service user and group account, must all be members of the domain 's Active Directory.
- D. The Framework components can be installed in a workgroup environment.
- E. The Framework components need to be installed using a domain account with loca administrator privileges in the Framework server.
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
When Enabling an employee to control the recording process, which two Agent Initiated Monitoring (AIM) commands are used ? (Choose two.)
- A. Pause monitoring command
- B. Start Annotation command
- C. Cancel monitoring command
- D. Start monitoring command
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During the upgrade to Avaya Workforce Engagement R20.X the thechnician is exporting the configuration of Data Center Zone to an xml file. What information is included in this XML file?
- A. Enterprise Settings
- B. Security settings
- C. Site servers
- D. Servers role
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You are in the process of creating a new supervisor on the Framework server . you have created the user profile, but when you try to assign access rights, the "Edit Access Rights" button is greyed out. What is causing this problem?
- A. You have not created the user name and password .
- B. You have not created the profile as a supervisor
- C. You have not created a valid profile
- D. You have not created the profile as a manager
Explanation: Only visible for Pass4Leader members. You can sign-up / login (it's free).
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