Free Avaya 3314 Practice Test & Real Exam Questions

Exam Code/Number: 3314
Exam Name/Title: Avaya Aura® Experience Portal with POM Implementation and Maintenance Exam
Certification Provider: Avaya
Corresponding Certification: ACSS

Exam Questions: 65
Updated On: Aug 19, 2026

Question #1

When a call center is administered for Intelligent Customer Routing (ICR), what is the purpose of the Primary ACD Identifier field?

A. The field sets the priority for routing to an ACD.

B. The field is available for future use and is not currently used.

C. The field is a unique logical identifier of an ACD for which ICR receives the skill and agent data feeds from CMS rt_soc)cet.

D. The field is used to identify the link between the Session Manager and the Communication Manager.

Discussion 0

Correct Answer: A Vote an answer

Question #2

In a geographical redundant configuration for Proactive Outreach Manager (POM), zone A fails and the campaign Is taken over by zone B.
Which licenses are going to be used when running the campaign in the fail-over zone B?

A. The licenses of zone A

B. The licenses of both zone A and B are available to all campaigns now running in zone B

C. The licenses of zone B

D. A geo redundant license must be installed

Discussion 0

Correct Answer: C Vote an answer

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Question #3

On the Avaya Aura Experience Portal (AAEP) system that will perform voice campaigns, which three prerequisites are required on the AAEP before installing Avaya Proactive Outreach Manager (POM) software?
(Choose three.)

A. Configure on the external database

B. Ensure VoIP ports (H.323 or SIP) are in service

C. Ensure the correct number of telephony and POM licenses

D. Install an email server

E. Install an SMS gateway

Discussion 0

Correct Answer: B,C,E Vote an answer

Question #4

Which statement describes Agent blending?

A. Agent blending is the process of acquiring agents when an outbound service level is at risk.

B. Agent blending is the process of acquiring an agent for a job in a campaign.

C. Agent blending is the process of monitoring an inbound skill, and moving agents to and from inbound/outbound to optimize inbound activities, while servicing outbound when possible.

D. Agent blending is the process of releasing agents from otbound jobs, if they are not needed for a campaign to which they have been assigned.

Discussion 0

Correct Answer: C Vote an answer

Question #5

A PostgreSQL database is being used to support Proactive Outreach Manager (POM).
The pg_hba.conf file needs to be changed so that when the system receives a connection request, it will have which property?

A. Rights to connect to the specified database

B. IPv6 protocol enabled for the specified database

C. A license to connect to the specified database

D. A valid SSL certificate for the specified database

Discussion 0

Correct Answer: D Vote an answer

Question #6

On a Proactive Outreach Manager (POM) system, agents are automatically assigned to running job tasks.
When agents are eligible for multiple Jobs, which two parameters determine agent assignment to an eligible job? (Choose two.)

A. Priority of calls in the queue

B. Priority of the job task

C. Agents with the longest idle time are reserved for an eligible job

D. Agent skill level

Discussion 0

Correct Answer: B,D Vote an answer

Question #7

Parameters that affect how voice data is sent through the network are administered for which Avaya Aura* Experience Portal (AAEP) component?

A. Speech server

B. Media Processing Platform

C. Primary EPM

D. Auxiliary EPM

Discussion 0

Correct Answer: B Vote an answer

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