Free Avaya 3301 Practice Test & Real Exam Questions

Exam Code/Number: 3301
Exam Name/Title: Avaya Aura Contact Centre Maintenance & Troubleshooting Exam
Certification Provider: Avaya
Corresponding Certification: ACSS

Exam Questions: 54
Updated On: Aug 09, 2026

Question #1

Avaya Aura Contact Center Manager Server (CCMS) is host to the Contact Center Security framework certificate Store. In the procedures to Create a Certificate Store, once the store is created is also created.
A characteristic of this certificate is that it contains__________.

A. a public key that is used in private - private key encryption

B. a public key that is used in public - public key encryption

C. a private key that is used in private - private key encryption

D. a private key that is used in private - public key encryption

Discussion 0

Correct Answer: D Vote an answer

Question #2

Which communication protocol is used between an Avaya Aura SIP enablement Service (SES) and the Contact Center Manager Server (CCMS)?

A. AML

B. TCP

C. SIP

D. TLS

E. H.323

Discussion 0

Correct Answer: C Vote an answer

Question #3

When attempting to log on to Contact Center Manager Administrator (CCMA) for the first time using internet Explorer 7.0, a new supervisor sees the message "ERROR:UNKNOWN!" on the login page. None the other supervisors report the issue, and you have logged onto CCMA yourself with the "webadmin" account and verified that it is functioning normally.
What is causing this problem and how should it be corrected?

A. The character encoding is set to an incorrect value in the supervisor's web browser. Set the encoding in Internet Explorer to "Western European" and then reload the website.

B. The supervisor is connecting to the CCMA website while logged into the computer as a non-domain user. You must update the Anonymous access configuration for the default website to use the "IUSR_SWC" credentials or ensure that all supervisors only use domain accounts when accessing CCMA.

C. The CCMA server does not have a Windows Language Pack installed for the language assigned to the supervisor's account in Access and Partition Management. You must either install the appropriate language pack or change the supervisor's language to a language that does have Windows language pack installed.

D. The URL for the CCMA server has not been added to the list of Trusted Sites in the supervisor's web browser. Add the CCMA URL to the list of Trusted Sites, then restart Internet Explorer and reconnect to the website.

Discussion 0

Correct Answer: A Vote an answer

Question #4

In the design architecture of SIP, there is a logical entity that is capable of receiving delivery of Subscriptions, caching subscription conditions, and then causing transmission upon status changes Which SIP component provides these services?

A. User Agent Client

B. Network Routing Service

C. Registrar

D. Presence Agent

E. User Agent Server

Discussion 0

Correct Answer: E Vote an answer

Question #5

You are preparing to install Quick Fix Engineering (QH-) patches on the Avaya Media Server (Avaya MS). Although you are performing the work during a scheduled maintenance window, there are active calls the Avaya MS system. You wish to wait until all currently-active calls in the Avaya MS have completed before installing the QFE patches.
Which action must he perform to accomplish this?

A. Put the Avaya MS in "Lock" mode.

B. Put the Avaya MS in "Maintenance" mode.

C. Put the Avaya MS in "Standby" mode.

D. Put the Avaya MS in "Pending Lock" mode.

Discussion 0

Correct Answer: D Vote an answer

Question #6

You are configuring .111 ODBC data source for use with the Database Integration Wizard (DIW) on M Contact Center Manager Server (CCMS). You have installed l he ODBC driver for the database and created a Data Source Name (DSN) for the database using the ODBC Data Source Administrate on the CCMS server. You have tested connectivity using the ODBC Data Source Administrator and are able successfully connect using the database login ID and password. However, you cannot see the database within the Database integration Wrzard.
What is one potential cause of this problem?

A. You installed the 64-bit version of the ODBC driver. The Database Integration Wizard can only function correctly with 32-bit ODBC drivers.

B. You created the ODBC DSN using the 64-bit version of the ODBC Data Source Administrator. Database Integration Wizard can only function correctly with DSNs created with the 32-bit version ODBC Data Source Administrator.

C. You installed the 32-bit version of the ODBC driver. The Database Integration Wizard can only function correctly with 64-bit ODBC: drivers.

D. You created the ODBC DSN using the 32-bit version of the ODBC Data Source Administrator. The Database Integration Wizard can only function correctly with DSNs created with the 64-bit version of the ODBC Data Source Administrator.

Discussion 0

Correct Answer: A Vote an answer

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