Exam Name: The Foundation Examination - ITIL®
Certification Provider: ISEB
Corresponding Certification: ISEB Certification
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Instant Download ISEB : ISEB-ITILF Questions & Answers as PDF & Test Engine
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ISEB ISEB-ITILF Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Technology and Architecture | - Supporting capabilities
|
| Topic 2: Selected Functions | - Operational functions
|
| Topic 3: Selected Processes | - ITIL processes
|
| Topic 4: Key Principles and Models | - Management concepts
|
| Topic 5: Generic Concepts and Definitions | - Core terminology
|
| Topic 6: Service Management as a Practice | - Fundamental concepts of service management
|
| Topic 7: The ITIL Service Lifecycle | - Lifecycle stages
|
| Topic 8: Selected Roles | - Roles and responsibilities
|
ISEB The Foundation Examination - ITIL® Sample Questions:
Which one of the following is NOT an aim of the change management process?
- A. To deliver and manage IT services at agreed levels to business users
- B. To ensure that all changes to configuration items (CIs) are recorded in the configuration management system (CMS)
- C. To ensure that changes are recorded and evaluated
- D. To ensure the impact of changes are understood
Correct Answer: A 🗳️
Which one of the following activities are carried out during the "Where do we want to be?" step of the continual service improvement (CSI) approach?
- A. Defining measurable targets
- B. Implementing service and process improvements
- C. Creating a baseline
- D. Reviewing measurements and metrics
Correct Answer: A 🗳️
Which statement about the emergency change advisory board (ECAB) is CORRECT?
- A. Amongst the duties of the ECAB is the review of completed emergency changes
- B. The ECAB considers every high priority request for change (RFC)
- C. The ECAB will be chaired by the IT Director
- D. The ECAB will be used for emergency changes where there may not be time to call a full CAB
Correct Answer: D 🗳️
Which of the following are valid parts of the service portfolio?
1.Service pipeline
2.Service knowledge management system (SKMS)
3.Service catalogue
- A. 1 and 2 only
- B. 3 only
- C. 1 and 3 only
- D. All of the above
Correct Answer: C 🗳️
Which one of the following does service metrics measure?
- A. The end-to-end service
- B. Maturity and cost
- C. Infrastructure availability
- D. Functions
Correct Answer: A 🗳️
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