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HDI HD0-100 Exam Syllabus Topics:

HDI Help Desk Analyst (HDA) Sample Questions:

Question 1

What two considerations need to be made when sharing workspace? (Choose two.)

A. Share only with persons with similar likes/dislikes
B. Maintain a clean environment
C. None, each person needs to take care of it themselves
D. Discretion and courtesy when decorating

Question 2

Which three are common characteristics of successful teams? (Choose three.)

A. Share a high level of mutual trust
B. Conform to group pressure and viewpoint
C. Possess relevant technical skills
D. Clear understanding of goals/objectives

Question 3

What are three key strengths of critical thinkers? (Choose three.)

A. They are organized
B. They are logical
C. They are analytical
D. They are empathetic

Question 4

Which three skills should a network administrator's skill set include? (choose three)

A. Perform loop-back tests
B. Perform PING, Telnet, and trace route tests
C. Run tests on automated internet password reset system
D. Conduct remote diagnostics on the network interface card

Question 5

What is the key benefit of using a web site for reference?

A. It provides private access
B. It is computer-based
C. It provides searchable topic fields
D. It is printable

Solutions: