Exam Name: ACSS Small and Medium Enterprise (SME) Communications
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Updated: Oct 05, 2026
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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Networking and SIP Integration | - SIP trunk configuration and troubleshooting - Firewall/NAT considerations for VoIP deployments - IP networking fundamentals for SME systems |
| SME Communications System Overview | - Avaya SME portfolio overview (IP Office / SME solutions positioning) - Licensing and feature enablement concepts - System architecture and core components |
| Call Routing and Features | - Auto attendants and hunt groups - Voicemail and messaging services - Inbound and outbound call routing |
| Installation and Configuration | - Trunk configuration (SIP / PRI / analog) - Initial system setup and provisioning - User, extension, and endpoint configuration |
| Maintenance and Troubleshooting | - Software upgrades and patch management - Fault isolation and resolution procedures - System monitoring and diagnostics tools |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
The design for an IP Office has two locations. They will need phones, voicemail, and meet-me conferencing ability. They will have a PRI at the main office and the remote office will also use it for inbound and outbound calls. The main site has forty users and one fax machine. The remote site has fifteen users and one fax machine. Which cards and modules are required in the IP Office at the main site to support all digital phones?
- A. IP500 Preferred edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
- B. IP500 Essential edition, two Digital Station 8 Card, one Analog Phone 2 Card, VCM32, Universal PRI Trunk Card, one DS30 Module
- C. IP500 Essential edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module
- D. IP500 Preferred edition, three Digital Station 8 Card, one Analog Phone 2 Card, Universal PRI Trunk Card, one DS30 Module
Correct Answer: A 🗳️
For an IP500v2 to support third-party call accounting software, which two settings must be set up in the IP Office to get the application to work? (Choose two.)
- A. Set SMDR.
- B. Set IP address of call accounting software.
- C. Set CDR.
- D. Install Delta Server.
Correct Answer: A,B 🗳️
Which three choices must be verified as part of a site survey? (Choose three.)
- A. infrastructure, cabling, and environmental
- B. existing call volumes, service providers, and costs
- C. network readiness and capacity to support VoIP
- D. servers, OS, desktop applications, firewalls, and routers
- E. corporate strategy for disaster recovery
Correct Answer: A,C,D 🗳️
In Windows Services, which tab would you use to allow the VoiceMail Pro service to run as a specific user?
- A. Advanced
- B. Log On
- C. Dependencies
- D. General
- E. User
Correct Answer: B 🗳️
Which three clients are supported for IP Office IMAP services? (Choose three.)
- A. Lotus Notes
- B. MS Outlook Express
- C. MS Outlook
- D. Lotus Messages
- E. Microsoft Office Communicator
Correct Answer: A,B,C 🗳️
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