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ISQI DTFL Exam Syllabus Topics:

SectionObjectives
Topic 1: Design Thinking Process- Empathize
  • 1. Interviews and observation techniques
    • 2. User research methods
      - Prototype
      • 1. Low-fidelity prototyping
        • 2. Rapid experimentation
          - Define
          • 1. Problem framing
            • 2. Point of view statements
              - Ideate
              • 1. Idea selection methods
                • 2. Brainstorming techniques
                  - Test
                  • 1. Iteration based on feedback
                    • 2. User feedback collection
                      Topic 2: Tools and Techniques- Common Design Thinking tools
                      • 1. Personas
                        • 2. Customer journey mapping
                          • 3. Empathy maps
                            Topic 3: Application and Practice- Use cases and environments
                            • 1. Innovation and problem solving
                              • 2. Product and service design
                                Topic 4: Introduction to Design Thinking- Core principles and mindset
                                • 1. Human-centered design principles
                                  • 2. Iterative and collaborative approach

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