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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

1. Cloud Kicks wants to create a loyalty program to deepen the engagement of its customers.
When evaluating ideas for this program, which criteria should strategy designers use?

A) Novelty, privacy, and
B) Desirability, viability, and feasibility
C) Competitive advantage, impact, and own ability

2. Cloud Kicks' strategy designer needs to communicate a new product vision but is only able to access key stakeholders virtually Which technique should the designer use to ensure the audience remains engaged?

A) Turn the camera off so the audience can focus on the sides presented
B) Ask open ended questions to the audience to maintain their involvement.
C) Unsure half of the meeting time is dedicated to answering questions.

3. Cloud Kick's sales representatives are complaining about lack of flexibility when they need to create complex quotes and configure product solutions What should the Strategy Designer recommend to streamline their sales cycle?

A) Create a custom sales cycle that maps exactly to their needs
B) Implement Revenue Cloud
C) Suggest to simplify the complex sales cycle to make it fit the standard setup

4. When a strategy designer creates an empathy map based on research insights, their deep understanding of the customer drives which outcome?

A) Feasibility
B) Desirability
C) Viability

5. A strategy designer at Cloud Kicks discovered a complex UX problem with its online shopping platform and now needs to effectively describe the problem in the customer context. This description should speak to the urgency of the problem, be a call-to-action for others to be involved, and inspire hope for change.
Which type of statement should the designer make?

A) Mission
B) Needs
C) Challenge

Solutions: