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SHRM Senior Certified Professional (SHRM-SCP) Sample Questions:

1. A CEO is searching for a solution to the increase in health insurance costs. Which benefit should the chief human resource officer suggest to help reduce the high expenses?

A) Employee assistance programs
B) Flexible sick leave
C) Health care plans
D) Wellness programs

2. Which demand forecasting methodology best supports a workforce management strategy regardless of industry?

A) Ratio-trend
B) Technological forecast
C) Managerial judgment
D) Work study

3. The HR department is in the process of filling an open front of the lead position. Two candidates made it to the final interview stage and are scheduled to meet with a panel of managers next week. The front of the manager approaches the talent acquisition manager and hands him a resume. He says that he found a highly qualified candidate that he thinks would be a much better fit for the open position than the other two candidates. The talent acquisition manager reviews the resume and agrees that the candidate appears to be highly qualified. When he asks the front of the manager where he received the resume, he says that the candidate is his cousin. How should the talent acquisition manager handle this situation?

A) The manager should inform the front of the manager that he is unable to consider thecandidate.
B) The manager should interview the candidate.
C) The manager should inform the front of the manager that all candidates need to complete anonline application in order to be considered for a position.
D) The manager should schedule a phone screen with the candidate to determine if he truly isas qualified as his resume seems to indicate.

4. After meeting with each of the on-site team members, the manager and HR representative discover that some of the miscommunications likely stem from the differences in life experiences and expectations that come with team members being from different generations. How should the manager most effectively coach a multigenerational workforce?

A) Determine each team members individual strengths and challenges through individualcoaching sessions and set goals for each individual to use his or her strengths to contributeto the team.
B) Assign projects that force each team member to work one-on-one with the other in order tofast-track communication strategy development.
C) Assign tasks that align with the generational strengths of each employee, such as computerwork for the younger employee and mentoring roles for the older employees.
D) Observe team meetings and when miscommunication arises, mediate the conversation toaid each team member in better understanding the other.

5. Data is being gathered during the strategy implementation phase of a project. What is the BEST way to communicate the results to senior managers after analyzing the data?

A) By presenting bulleted slide show presentation slides
B) By providing the full raw data
C) By telling a story backed by the data
D) By organizing the data in a spreadsheet

Solutions: