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Topics of Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam

Candidates must know the exam topics before they start of preparation. CRT 211 exam dumps will include the following topics:

1. Salesforce Security and Custom Objects

• Restricting and Extending Object, Record, and Field Access
• Territory Management
• Data Relationships
• Determining Appropriate Sharing Solutions

2. Automation, Change Management, and Auditing

• Deployment Tools
• Change Management Options
• Auditing and Monitoring
• Sandboxes

3. Analytics and Data Management

• Dashboards
• Creating Reports
• Data Quality Features and Policies
• Report Types

4. Sales, Service, and Content Applications

• Entitlements
• Salesforce Knowledge
• Service Cloud Console Toolkit
• Products, Price Books, Schedules, and Quotes
• Content Management
• Forecasting

5. Customization: Fields

• Create selection fields: picklists and lookups
• Work with record types and business processes
• Administer standard fields
• Maintain data quality
• Work with page layouts
• Create new custom fields
• Create formula fields

6. Managing Data

• Back up data with a weekly export
• Update existing records with the data loader
• Keep records up to date with Data.com and social accounts and contacts
• Import new records using import wizards
• Mass transfer records between users
• Mass delete records

7. Reports and Dashboards

• Run and modify reports
• Create new reports with the report builder
• Summarize report data with formulas and visual summaries
• Build dashboards
• Filter reports
• Print, export, and email reports

8.Automation

• Automate leads and cases
• Manage email administration
• Set up workflow rules and Process Builder

9. Managing the Support Process

• Automate the support process
• Analyze support data with reports and dashboards
• Understand the Salesforce Console
• Enable collaboration in the Service Cloud

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CRT 211 Guide

Reference: https://trailheadacademy.salesforce.com/classes/crt211-prepare-for-your-advanced-administrator-certification-exam

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Salesforce CRT-211 Exam Syllabus Topics: