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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. What is the most effective way to project manage a team in Slack?

A) Connect the Jira app to your team channel and ask for weekly updates through the app integration.
B) Send a check-in template to teammates to respond to on a weekly basis.
C) During the weekly check-in meetings on Zoom, remind teammates to share updates in Slack.
D) Run team sync in channels using automated reminders to save time and keep updates regular and transparent.

2. You are in a discovery session with a new client.
Which future deliverable will be most impacted by what you learn about your client's existing support model?

A) Key Messaging
B) Governance Session
C) Channel Strategy Session
D) Grid Design Workshop

3. You are designing your client's grid recommendation. They are currently switching between multiple workspaces and often report feeling overwhelmed.
Which best practice will be most effective to decrease the movement between channels?

A) Follow the 80/20 rule working in a primary workspace versus additional workspaces.
B) Design with future growth as a key consideration.
C) Enable multi-workspace channels.
D) Ensure all workspaces are created out of necessity.

4. You are a Slack consultant working with an Enterprise Grid plan client. The client is new to using Slack and is seeking your expertise to understand the available roles and permissions in Slack.
Which Enterprise Grid role would give your client the maximum flexibility to control non-admin member permissions?

A) Channels Admin
B) Users Admin
C) Compliance Admin
D) Roles Admin

5. You facilitated a Policies & Settings Session with your client and they restricted permissions for creating multi-workspace channels to Org Admins and Org Owners only.
An employee on the client's project team will be working with a business unit that has their own workspace within Enterprise Grid and wants to create a multi-workspace channel. They navigate to the #plz-admins channel and submit a workflow to request a multi-workspace channel be created. Once the request is placed in
#plz-admins, admins are responsible for assigning owners and following through with resolving the request.
How should the support model be structured so admins can most efficiently review and complete the employee's request?

A) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee to create the Slack Connect channel.
B) Send a request to their workspace admin through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
C) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
D) Funnel all requests to a public channel for admins where they can coordinate ownership of each request.

Solutions: