Free SAP C_C4H510_04 Practice Test & Real Exam Questions

Exam Code/Number: C_C4H510_04
Exam Name/Title: SAP Certified Application Associate - SAP Service Cloud 2011
Certification Provider: SAP
Corresponding Certification: SAP Certified Application Associate

Exam Questions: 112
Updated On: May 31, 2026

Question #11

Which actions can be taken to see the restriction rules in access restrictions? Note: There are 3 correct answers to this question.

A. Set the access rights to edit.

B. Set the read access to restricted.

C. Set the write access to restricted.

D. Set the read and write access to restricted.

E. Set the access rights to display.

Discussion 0

Correct Answer: B,C,D Vote an answer

Question #12

Which type of categories can be used in the service catalog? Note: There are 3 correct answers to this question.

A. Service category

B. Maintenance category

C. Incident category

D. Warranty category

E. Cause category

Discussion 0

Correct Answer: A,C,E Vote an answer

Question #13

Which elements can be used to restrict access to views? Note: There are 2 correct answers to this question.

A. Field extensions

B. Territories

C. Business roles

D. Code list restrictions

Discussion 0

Correct Answer: B,C Vote an answer

Question #14

Which Analytics key features allow you to monitor business processes in SAP Service Cloud? Note: There are
3 correct answers to this question.

A. Web service message monitoring

B. Standard reports

C. Custom reports

D. Inner join data sources

E. Interactive dashboards

Discussion 0

Correct Answer: B,C,E Vote an answer

Question #15

Which of the following applies to time recording? Note: There are 3 correct answers to this question.

A. You can activate Microsoft Outlook integration for time recording.

B. Time recording can be done online or in offline mode.

C. Time sheets can be submitted for approval.

D. Code list restrictions are not possible for the Time Type field.

E. Automatic time recording can be done by clicking "Start recording" and "Stop recording".

Discussion 0

Correct Answer: B,C,E Vote an answer

Question #16

Which of the following standard objects are supported by the Data Workbench? Note: There are 2 correct answers to this question.

A. Contacts

B. Warranty

C. Account

D. Resource scheduler

Discussion 0

Correct Answer: A,C Vote an answer

Question #17

Question 42: You want to create a service ticket with a reference to an installed base, but installed base is not available for selection.
What could be the reason?

A. The address of the installed base does not match the account.

B. You need to be maintained as the contact for the installed base.

C. The installed base is in status "In Preparation" and needs to be activated.

D. You need to update the skills in the service ticket and the installed base.

Discussion 0

Correct Answer: C Vote an answer

Question #18

In the SAP Service Cloud Ul, which of the following field properties can be controlled in the page layout?
Note: There are 2 correct answers to this question.

A. New field

B. Read-only

C. Mandatory

D. Query

Discussion 0

Correct Answer: B,C Vote an answer

Question #19

Which feature in user interface maintenance can be used to control the values of custom fields?

A. Personalization

B. Code list restriction

C. Usage of restriction rules

D. Activation scoping item in administration

Discussion 0

Correct Answer: A Vote an answer

Question #20

Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

A. Service contract

B. Maintenance plan

C. Working calendar

D. Operating hours

Discussion 0

Correct Answer: A,D Vote an answer

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