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SAP C-C4HFSM-91 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Master Data Management12% - 18%- Master Data Configuration
  • 1. Data Import and Maintenance
  • 2. Organizational Structures
  • 3. Equipment and Installed Base
  • 4. Business Partners
Topic 2: Customer Self-Service and Crowd Service< 8%- Customer Engagement
  • 1. Self-Service Portal
  • 2. Crowd Workforce Management
  • 3. Customer Communication
Topic 3: Analytics and Reporting8% - 12%- Business Analytics
  • 1. KPIs and Metrics
  • 2. Operational Reporting
  • 3. Dashboards
  • 4. Performance Analysis
Topic 4: Administration and Configuration8% - 12%- System Administration
  • 1. User Management
  • 2. Permissions and Roles
  • 3. Company Settings
  • 4. Security Configuration
Topic 5: Smartforms and Reporting8% - 12%- Forms and Documentation
  • 1. Customer Sign-Off
  • 2. Reporting and Output Generation
  • 3. Template Management
  • 4. Smartform Design
Topic 6: Business Rules and Automation8% - 12%- Automation Features
  • 1. Notifications and Triggers
  • 2. Business Rules
  • 3. Workflow Automation
Topic 7: Integration8% - 12%- System Connectivity
  • 1. Data Synchronization
  • 2. API Usage
  • 3. SAP C/4HANA Integration
  • 4. SAP ERP Integration
Topic 8: Mobile Field Service Execution12% - 18%- Mobile Application Usage
  • 1. Offline Capabilities
  • 2. Workflow Management
  • 3. Time and Material Recording
  • 4. Activity Execution
Topic 9: Planning and Dispatching12% - 18%- Resource Planning
  • 1. Assignment Management
  • 2. Capacity Planning
  • 3. Scheduling and Dispatching
  • 4. Skills and Availability Matching

SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:

1. Which platforms are supported for the SAP Field Service Management mobile app? Choose Three correct answers.

A) Blackberry
B) Android
C) iOS
D) Windows phone
E) Windows desktop


2. Data transmission to and from the cloud is encrypted through SSL. Determine whether this statement is True or False.

A) False
B) True


3. The dispatcher has recently joined the Service-Company and does not know yet his colleagues. How is SAP Field Service solution supporting the dispatcher in finding suitable technicians for open service tasks? Choose Four correct answers.

A) The dispatcher can see what 'skills' have been assigned to the technician in order to find out if he qualifies for the job.
B) The solution doesn't help. The dispatcher has to find out himself (e.g. by asking colleagues) if a technician is able to conduct a job or not
C) You can browse to the Business Partner Masterdata and look up which technician has been doing the job for past service calls.
D) The dispatcher sees the open time-slots of each technician in the planning board and can be sure that he is capable of doing the job.
E) By right-click on the activity and choosing option 'find matching technician' all qualified technicians are shown on the screen.


4. Where in the mobile app can a user add pictures'). Choose Two correct answers.

A) In an expense
B) On a service call
C) With a checklist
D) On a business partner


5. You are a field service technician using an iOS device and you have just completed a repair. How can you check the travel time to the next repair location address? Choose the correct answer.

A) Click on the navigation icon within the activity
B) Click on the navigation icon within the home page.
C) Click on the navigation icon within the equipment
D) Click on the navigation icon within the service call


Solutions:

Question # 1
Answer: B,C,D
Question # 2
Answer: B
Question # 3
Answer: A,C,D,E
Question # 4
Answer: A,C
Question # 5
Answer: A

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