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SAP C_PXSUP_90 Exam Syllabus Topics:

SectionObjectives
Topic 1: SAP Business All-in-One Support Processes- Support organization structure and roles
- Incident handling workflow in SAP environments
- Communication and escalation procedures
Topic 2: SAP Solution and Support Tools- SAP Solution Manager overview
- Incident analysis and root cause identification
- Monitoring and reporting tools
Topic 3: Service Desk and Ticket Management- Ticket creation, categorization, and prioritization
- Knowledge base usage and resolution documentation
- SLA management and tracking
Topic 4: Service Quality and Continuous Improvement- Performance reporting and KPIs
- Problem management concepts
- Process optimization in support operations
Topic 5: Incident Management Fundamentals- IT service management principles and lifecycle
- Basic SAP support process overview
- Incident vs. service request differentiation

SAP Certified Associate - Support Consultant for Incident Management with SAP Business All-in-One Sample Questions:

1. What are the characteristics of a perfect customer message? (Choose two)

A) The reporter has selected the correct SAP support center.
B) The problem description is a summary.
C) The master data (system, Support Package level, s-user, customer data, ...) is complete and correct.
D) The message refers to only one problem.


2. What does an SQL trace display? (Choose two)

A) All SQL statements that are executed by your program
B) The kernel modules of the database interface that have beencalled during program execution
C) The ABAP modules that have beencalled during program execution
D) The values that the system uses for particular database access (reads) and changes


3. Assume you perform an SAP Note Search on 'update' and the search pattern 'Linguistic Search'. Which of the following terms would be considered hits? (Choose two)

A) Update
B) Up-to-date
C) Updating
D) Upgrade


4. You only know the technical name of a customizing table. Which transaction could you use to find out where in Customizing you may maintain changes to the table? (Choose two)

A) SM30
B) SM31
C) SPRO
D) SE11


5. How long are local system log entries kept available in SM21?

A) Until the entry is overwritten (circular file)
B) Until the records are replicated to the central system log (usually after one hour)
C) Until the name of the system log file is changed manually
D) Until the next system restart


Solutions:

Question # 1
Answer: C,D
Question # 2
Answer: A,D
Question # 3
Answer: A,C
Question # 4
Answer: A,B
Question # 5
Answer: A

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