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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which Cisco Unified IP phone model is incompatible with the Cisco Unified Contact Center Enterprise system 8.0(x)?

A) 7970
B) 7930
C) 9951
D) 6921
E) 7920

2. DRAG DROP

3. In the Cisco Unified Contact Center Enterprise solution, which two agent CTI desktop options support Transport Layer Security? (Choose two.)

A) CTI OS Agent Desktop using Java CIL
B) CTI OS Agent Desktop using .NET CIL
C) Cisco Agent Desktop
D) CTI OS Agent Desktop using C++ CIL

4. Which item is not a factor in determining bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router?

A) number of call types
B) busy hour call attempts
C) number of agents
D) number of skill groups per agent
E) number of call and ECC variables

5. In the Cisco Unified Contact Center Enterprise solution with clustering over the WAN, which statement is true about the Cisco Unified Communications Manager Peripheral Gateway duplex pair?

A) The PG private network may be shared with any other private connections-PGs or Call Routers/Loggers.
B) Each side of the Peripheral Gateway pair (side A and side B) must be configured to point to a local and a remote CTI Manager across the WAN from the PG location.
C) The PG may use the highly available WAN connection between the sites (visible network) for all traffic-visible and private.
D) The PGs must be co-located at one side or the other of the Cisco Unified Communications Manager cluster.

Solutions: