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Oracle 1z0-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. How can you enable add-ins to run locally without uploading it to the server?

A) Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
B) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
C) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
D) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

2. For which three reasons should you recommend using workflows?

A) They guide agents through complex customer interactions and data updates.
B) They promote efficiency.
C) They reduce human error.
D) They can sort incidents raised by a contact.
E) They help customers find relevant knowledge answers.

3. A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?

A) Monday 10 AM
B) Saturday 4 PM
C) Tuesday 11 AM
D) Saturday 6 PM

4. A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A) Enter zero as the initial value for both fields.
B) Use the default values.
C) Leave both the chat and email fields limit as blank.
D) Enter the value "Unlimited" in the chat and email fields.

5. Which two REST API calls can be used to retrieve account information with ID 3?

A) https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
B) https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
C) https://yoursite.domain/services/rest/connect /latest/accounts/3
D) https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
E) https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
F) https://yoursite.domain/services/rest/connect /v1.3/accounts/3

Solutions: