Free Oracle 1Z0-1064-26 Practice Test & Real Exam Questions

Exam Code/Number: 1Z0-1064-26
Exam Name/Title: Oracle Fusion Service 2026 Implementation Professional
Certification Provider: Oracle
Corresponding Certification: Oracle Cloud

Exam Questions: 79
Updated On: Jul 05, 2026

Question #9

You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A. You can generate tasks for the SR object from the workflow.

B. You will be required to code any new workflow actions in Groovy.

C. You can define the workflow to run when certain fields of the SR object are changed.

D. You must make the changes using the Page Composer tool.

E. You can send an e-mail notification to specified recipients.

F. You can modify the workflow to update field values within the SR object.

Discussion 0

Correct Answer: A,C,E,F Vote an answer

Question #10

Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A. The hierarchical structure of the categories helps to improve the service request classification.

B. Filter the selection of the product related to the service request, when filtering by a particular category.

C. Categories improve the filtering of Knowledge articles that might contain a potential solution to the problem.

D. Categories facilitate the assignment of an agent to the service request.

E. Categories determine the steps an agent must follow to close the service request.

Discussion 0

Correct Answer: A,C,D Vote an answer

Question #11

Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

A. In Advanced Search, save and select the "Set as Default" box.

B. In Advanced Search, confirm Record Set = Assigned to Me.

C. In Advanced Search, select Action > Update.

D. In Advanced Search, Add Channel Type = Web.

E. Change the section identified with Status = New

F. Click the Show Advanced Search icon.

Discussion 0

Correct Answer: A,B,D,E,F Vote an answer

Question #12

You need to extract all service Request (SR) data from your Engagement Cloud site from the last 12 months.
Identify two valid approaches to get this large volume of data.

A. You can schedule incremental exports as ESS jobs (also known as a "scheduled process") on a periodic basis, such as weekly or monthly.

B. You can download large volumes of SR data from the Analytics interface.

C. You can schedule a single export as an ESS job (also known as a "scheduled process") for all 12 months of SR data.

D. You must retrieve large volumes of data through a REST API endpoint.

Discussion 0

Correct Answer: B,C Vote an answer

Question #13

Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

A. Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.

B. Milestones are actions on a service request (SR) that must be completed by a specific time.

C. Milestones are customizable by an administrator to include any number of organization-specific milestone types.

D. Milestones are commitments to handle SRs within certain timelines.

E. Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and 'Resolution'.

Discussion 0

Correct Answer: A,C,E Vote an answer

Question #14

Your customer has warned you that non-English speakers are going to get access to articles but all your articles are written in English.
Which option allows the customer to address the problem, so that all users can get articles in their native language?

A. Modify the original base locales of the articles to match the target language.

B. Deploy the Auto-Translate option on existing articles and turn on the "auto-Translate new articles" feature.

C. Diagnose the usage of the articles to eliminate all nonused documents to avoid unnecessary translations.

D. Enable new locales for the languages to be used and provision designated users to translate the articles.

Discussion 0

Correct Answer: D Vote an answer

Question #15

Your customer has noticed that emails are being retrieved every day only at 3:00 PM. This behavior began three days ago and no configuration changes were made during that time.
What is the cause of this new behavior?

A. a configured profile option to schedule the retrieval of emails

B. an inbound message filter per sender

C. a configured job to process inbound emails

D. an inbound message filter per time schedule

Discussion 0

Correct Answer: D Vote an answer

Question #16

Which two options are true about reporting on milestones?

A. Administrator-defined milestone data is not included in Analytics.

B. Milestone reporting is performed via the CRM Service Request Real-Time subject area.

C. No standard reports on milestones are provided.

D. An as-delivered SLA Infolet shows near-overdue and overdue milestones.

Discussion 0

Correct Answer: A,D Vote an answer

Download Free Oracle 1Z0-1064-26 Demo

Simply submit your e-mail address below to get started with our free demo of your Oracle 1Z0-1064-26 exam.