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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which two types of joins are available in analytics?

A) Peripheral
B) Inner
C) Internal
D) Outer LTD) External
E) Intersection

2. Which four statements are true about reports?

A) All the permissions from an imported report remain unchanged after an export.
B) The owner of a report remains the same even if the report is imported by some other user.
C) Reports must be exportedmanually in all interfaces.
D) Reports are not common across the interface.
E) After a report is published, the report data remains unchanged even as the knowledge baseis updated.
F) Reports are shared between interfaces.
G) Published reports can be modified.

3. Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

A) Selectthe Pull Chat check box in the chat profile.
B) Configure advanced routing.
C) Select the Chat check box that is associated with an agent's staff account.
D) Select the corresponding pull policy.
E) Enable the engagement engine.

4. A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?

A) Check the customized regional and language settings of your workstation or personal computer.
B) Check if the exported file was generated by a product version that is older than the existing product version.
C) Reduce the picture scale of the report.
D) Update the hash value to match the hash declared at the end of the file.

5. A malfunctioning add-in can prevent the Service Console from functioning properly. It can also block administrators from logging in to the system to remove the malfunctioning add-in. Whichtwo actions will remove the malfunctioning add-in?

A) View the add-in's log files and rectify the issue.
B) Use Safe mode when logging in to the application.
C) Exit the administration interface without completing the normal logout process.
D) Log out of the interface and log in again.

Solutions: