Free Oracle 1Z0-1038-20 Practice Test & Real Exam Questions, Page 2

Question #9

Which five practices deliver maximum reporting performance?

A. Using outer joins rather than inner joins when possible

B. Using index custom fields as filters

C. Using fixed filters whenever possible

D. Configuring many-to-many joins

E. Providing values for runtime filters

F. Filtering on simple columns and not on expressions

G. Using the like operator instead of the complex expression operator

H. Using the complex expression operator instead of the like operator

I. Filtering on standard fields that are indexed

J. Providing default values for runtime filters

K. Filtering on expressions and not on simple columns

Discussion 0

Correct Answer: A,C,E,F,I Vote an answer

Question #10

Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

A. Configure advanced routing.

B. Select the Chat check box that is associated with an agent's staff account.

C. Select the Pull Chat check box in the chat profile.

D. Select the corresponding pull policy.

E. Enable the engagement engine.

Discussion 0

Correct Answer: C,D Vote an answer

Question #11

Examine these functions:
f1- apply() f2 - setup(), f3 - validate(), f4 - cleanup(), f5- fetchObject() What is the correct sequence of execution of these functions during custom processes testing?

A. f1, f2, f5, f3, f4

B. f1, f2, f4, f3, f5

C. f5, f2, f3, f4, f1

D. f2, f5, f1, f3, f4

E. f2, f5, f3, f1, f4

Discussion 0

Correct Answer: E Vote an answer

Question #12

Which three statements are true about add-ins?

A. They can be added to the Custom Portal area of Oracle Service Cloud.

B. They are the visual areas of Oracle Service Cloud Agent Desktop.

C. They always run locally to access local data.

D. They can be designed to create visual components and not perform any integrations.

E. They always run locally on the machines on which the desktop application runs.

F. They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.

Discussion 0

Correct Answer: B,E,F Vote an answer

Question #13

Which five actions should you perform to configure advanced routing?

A. Configure collaboration with external users who are not agent desktop users.

B. Define products and categories.

C. Create and activate a rule to route incidents to the advanced routing incident queue.

D. Assign advanced routing permissions to a profile.

E. Add Access Control to a navigation set.

F. Assign guided assistance permission to a profile.

G. Create an advanced routing incident queue.

H. Add product and category fields to the Live Help page of the Customer Portal.

Discussion 0

Correct Answer: A,B,C,D,E Vote an answer

Question #14

Question #15

A client requires you to set up chat and email as unlimited for an SLA. What must you do?

A. Enter zero as the initial value for both fields.

B. Use the default values.

C. Leave both the chat and email fields limit as blank.

D. Enter the value "Unlimited" in the chat and email fields.

Discussion 0

Correct Answer: A Vote an answer

Question #16

Which three features can be configured in advanced routing?

A. Queue segregation

B. Queue overflow

C. Skill time

D. Queue limit

E. Queue prioritization

F. Skill relaxation

Discussion 0

Correct Answer: B,E,F Vote an answer

Free Oracle 1Z0-1038-20 Practice Test & Real Exam Questions

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