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Oracle 1z1-981 Exam Syllabus Topics:

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

1. Your customer wants its agents to be able to pull chats from the wait queue. Which two actions should you perform?

A) Configure advanced routing.
B) Select the Chat check box that is associated with an agent's staff account.
C) Select the Pull Chat check box in the chat profile.
D) Select the corresponding pull policy.
E) Enable the engagement engine.

2. How can you enable add-ins to run locally without uploading it to the server?

A) Configuration > Site Configuration > Addin Manager > Required Profile > Select Developer Mode.
B) Configuration > Staff Management > Profiles > Required Profile > Select Developer Mode.
C) Configuration > Site Configuration > Addin Manager > Required Profile > Interfaces > Select Developer Mode.
D) Configuration > Staff Management > Profiles > Required Profile > Interfaces tab, Addin tab > Select Developer Mode.

3. Which two are non-CRUD operations?

A) UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
B) ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
C) CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
D) ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
E) RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);
F) CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool

4. Which two statements are true about safe mode in relation to add-ins?

A) It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
B) It is a profile setting that must be enabled for a profile.
C) It allows an agent desktop to log in to the application without any add-ins.
D) It allows an agent desktop to log in to the application with local add-in files.
E) It is a setting that must be enabled at the interface level.

5. In which two scenarios would you use multiple interfaces?

A) When your business operates in different lines of business
B) When new business processes need to be supported other than the standard contact center
C) When you need multiple channels enabled such as email, chat, and web self-service
D) When multiple languages need to be supported
E) When your portal needs the support of different channels for login

Solutions: