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The Microsoft MB-240 exam evaluates a number of knowledge areas, which are classified into several topics. These sections are highlighted below:

  • Implementing Connected Field Services (10-15%)

    This module includes the students’ ability to implement connected Field Service with IoT Hub and describe the use cases for IoT. It also includes the details of the management of security roles and identification of the use cases for IoT.

  • Scheduling and Dispatching Work Orders (25-30%)

    This subject area includes the details of the management of scheduling options, scheduling work orders with the use of Schedule Assistant and Schedule Board, implementation of scheduled Board and Schedule Assistant, as well as configuration of Resource Scheduling Optimization (RSO) and Universal Resource work orders.

  • Managing Field Service Mobility (10-15%)

    Attempting the questions aligned to this section, the individuals need to be able to perform the installation and configuration of mobile apps, management of mobile projects, and modification of configuration settings.

  • Managing Inventory and Purchasing (5-10%)

    This area includes the evaluation of one’s skills in managing inventory, purchasing, and product returns as well as creating return merchandise authorizations. You need to know how to set up warehouses and inventory, create child assets, and finalize returns.

  • Configuring Field Service Apps (15-20%)

    The first topic tests your ability to configure general settings, service and product pricing, as well as field service applications. It is also important to have the skills in integrating other tools with Field Service, managing bookable resources, configuring characteristics and skills, as well as configuring geocoding.

  • Managing Work Orders (15-20%)

    The second domain revolves around such technical skills as describing the work order lifecycle, creating and managing work orders, managing incidents, as well as configuring incident types, service task types, and requirement groups. The knowledge you should possess has to include your understanding of bookings and invoices as well.

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Conclusion

According to the ZipRecruiter website, the mean salary for a Microsoft Dynamics Functional Consultant is about $118K. Though, as you understand, there is a big difference between the pay of an ordinary functional consultant and that of a Microsoft certified one.

In this way, you can make your CV stand out from the rest, enhance your competitiveness and open up new career opportunities just by successfully passing the Microsoft MB-240 exam. However, you need to study enough relevant material and/or take preparatory courses related to the MB-240 test objectives. So, enroll for the exam and start preparing right now. It all depends on you!

Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx

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Microsoft MB-240日本語 Exam Syllabus Topics:

SectionWeightObjectives
Configure Dynamics 365 Field Service20%- Configure Field Service settings
  • 1. Configure organizational units and resources
    • 2. Set up Field Service parameters
      Schedule and Dispatch Work20%- Resource scheduling
      • 1. Use schedule board
        • 2. Optimize scheduling and routing
          Field Service Mobile and Customer Experience20%- Mobile app configuration
          • 1. Configure Field Service mobile app
            • 2. Enable offline capabilities
              - Customer engagement
              • 1. Customer communication workflows
                • 2. Service feedback management
                  Manage Inventory and Assets15%- Inventory management
                  • 1. Manage products and stock
                    • 2. Track customer assets
                      Work Order Management25%- Manage work orders lifecycle
                      • 1. Manage incidents and service tasks
                        • 2. Create and manage work orders

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