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Microsoft 070-404 Exam Syllabus Topics:

SectionObjectives
Configuration Management Database (CMDB)- Service asset and configuration items
  • 1. CI classes and relationships
    • 2. Discovery and synchronization
      Deploying and Configuring System Center Service Manager- Installation and initial configuration
      • 1. Prerequisites and system requirements
        • 2. Service Manager management server setup
          - Management packs configuration
          • 1. Importing and customizing management packs
            • 2. Service Manager data warehouse integration
              Service Desk and Incident Management- Problem management
              • 1. Root cause analysis processes
                • 2. Problem record handling
                  - Incident management workflow
                  • 1. Incident lifecycle configuration
                    • 2. Work item templates and queues
                      Reporting and Data Warehouse- Reporting configuration
                      • 1. Standard and custom reports
                        • 2. SSRS integration
                          Security and Access Control- User roles and permissions
                          • 1. Active Directory integration
                            • 2. Role-based access control (RBAC)
                              Service Catalog and Request Fulfillment- Service offerings
                              • 1. Service request workflows
                                • 2. Request offerings configuration

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