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EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

1. ユーザーが作業を継続できるようにする一時的な解決策とは何ですか?

A) 変更要求 (RFC)
B) サービスリクエスト
C) 既知のエラー
D) 回避策

2. マネジメントシステムの目的は何ですか?

A) すべての IT サービスの効果的な管理と実装に必要なポリシーとフレームワークを提供する
B) サービスのレベルを定義、同意、記録、管理するため
C) 新しいサービスとサービスの変更が、合意されたコストとサービス品質で提供および管理可能であることを保証するため
D) すべての IT サービスに対して重要業績評価指標 (KPI) が定義されていることを確認します。

3. 組織の成熟度の評価には何を使用しますか?

A) MOF
B) CobIT
C) CMMI@
D) ITIL@

4. ISO/IEC 20000 によると、サービス プロバイダーと顧客は、サービス範囲の変更について話し合うサービス レビュー ミーティングに出席する最低頻度はどれくらいですか?

A) 毎年
B) ビジネス上サービスを変更する必要がある場合のみ
C) 四半期ごと
D) 毎月

5. インシデントの緊急性とは何を意味しますか?

A) インシデントが通常のサービス レベルからの逸脱を引き起こす程度
B) インシデントを処理する際のインシデントの相対的な重要性
C) インシデントの解決が遅延を許容する度合い
D) IT サービスがインシデントを解決するのに必要な時間

Solutions: