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ISQI ISTQB Certified Tester-Foundation Level - Usability Testing Sample Questions:

1. You're redesigning the web shop of a customer and found out that they are using legacy web design techniques like HTML tables for design matters, making the website hard to be operated using alternative input and output devices (e.g. screen readers).
Which kind of risk is most likely to occur?

A) Usability risk
B) User experience risk
C) There's no risk predictable
D) Accessibility risk

2. You're asked to evaluate the direct interaction between ordinary users and the software product. Which kinds of evaluations would be suited for that?

A) Usability evaluation
B) Risk assessment
C) Usability maturity assessment
D) Accessibility evaluation

3. A company distributes its products over a web shop where users can put items in their shopping cart. After they click on "checkout", the checkout process starts and users cannot go back anymore to correct possible mistakes. The only way is to hit the "back" button of the browser, which might lead to an expired session and therefore losing all items in the shopping cart.
Which of the following heuristics would best describe this usability issue?

A) User control and freedom
B) Aesthetic and minimalist design
C) Help and documentation
D) Visibility of system status

4. Your last 20-pages usability test report wasn't received well by the developers; only two of the 25 usability problems have been fixed. This time, you want to stick to the best practices in order to obtain better acceptance by the development team.
What are you going to do differently this time?

A) Include contact details of the test participants so that the development team can contact them in case they have questions
B) Make the report more detailed and longer
C) Include positive findings in the report, not only usability problems
D) Add the low-priority findings you didn't include in the first report

Solutions: