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ISO ISOIEC20000LI Exam Syllabus Topics:

ISO Beingcert ISO/IEC 20000 Lead Implementer Sample Questions:

1. Scenario 1: HealthGenic is a pediatric clinic that monitors the health and growth of individuals from infancy to early adulthood using a web-based medical software. The software is also used to schedule appointments, create customized medical reports, store patients' data and medical history, and communicate with all the
[^involved parties, including parents, other physicians, and the medical laboratory staff.
Last month, HealthGenic experienced a number of service interruptions due to the increased number of users accessing the software Another issue the company faced while using the software was the complicated user interface, which the untrained personnel found challenging to use.
The top management of HealthGenic immediately informed the company that had developed the software about the issue. The software company fixed the issue; however, in the process of doing so, it modified some files that comprised sensitive information related to HealthGenic's patients. The modifications that were made resulted in incomplete and incorrect medical reports and, more importantly, invaded the patients' privacy.
Which situation described in scenario 1 represents a threat to HealthGenic?

A) The software company modified information related to HealthGenic's patients
B) HealthGenic did not train its personnel to use the software
C) HealthGenic used a web-based medical software for storing patients' confidential information

2. Employees of the Finance Department did not fully understand the awareness sessions. What should TradeB do to avoid similar situations in the future? Refer to scenario 6.

A) Adjust awareness sessions to the target audience based on the activities they perform within the company
B) Extend the duration of the training and awareness session
C) Consider self-studies as the type of activities needed to address the competence gaps

3. Scenario 10: NetworkFuse develops, manufactures, and sells network hardware. The company has had an operational information security management system (ISMS) based on ISO/IEC 27001 requirements and a quality management system (QMS) based on ISO 9001 for approximately two years. Recently, it has applied for a j^ombined certification audit in order to obtain certification against ISO/IEC 27001 and ISO 9001.
After selecting the certification body, NetworkFuse prepared the employees for the audit The company decided to not conduct a self-evaluation before the audit since, according to the top management, it was not necessary. In addition, it ensured the availability of documented information, including internal audit reports and management reviews, technologies in place, and the general operations of the ISMS and the QMS.
However, the company requested from the certification body that the documentation could not be carried off- site However, the audit was not performed within the scheduled days because NetworkFuse rejected the audit team leader assigned and requested their replacement The company asserted that the same audit team leader issued a recommendation for certification to its main competitor, which, for the company's top management, was a potential conflict of interest. The request was not accepted by the certification body Based on scenario 10. NetworkFuse did not conduct a self-evaluation of the ISMS before the audit. Is this compliant to ISO/IEC 27001?

A) Yes, the standard does not require to conduct a self-evaluation before the audit but it is a good practice to follow
B) Yes, the standard indicates that the auditee shall rely only on internal audit and management review reports to prepare for the certification audit
C) No, the auditee must review the requirements of clauses 4 to 10 before the conduct of a certification audit

4. The incident management process of an organization enables them to prepare for and respond to information security incidents. In addition, the organization has procedures in place for assessing information security events. According to ISO/IEC 27001, what else must an incident management process include?

A) Processes for using knowledge gained from information security incidents
B) Processes for handling information security incidents of suppliers as defined in their agreements
C) Establishment of two information security incident response teams

5. Based on scenario 9. the top management decided to accept the risk related to a nonconformity to control 5.17 Authentication informal ion. is this acceptable?

A) Acceptable, the company analyzed the implementation costs and accepted the risk
B) Unacceptable, the company should have provided justification for accepting the risks and documented it
C) Acceptable, as the company properly informed the internal audit that they decided to accept the risk

Solutions: