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IBM A2010-591 Exam Syllabus Topics:

IBM Assess: Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. A customer is planning to migrate from a competitive solution to IBM SmartCloud Control Desk. The existing solution uses four servers with eight cores x86-64 and 16 GB RAM each. Two of them are running Windows Server 2008 32-bit and two are running Red Hat Enterprise Linux 64bit. The customer would like to reuse the servers for IBM SmartCloud Control Desk.
Which statement is true?

A) The customer can reuse the hardware; but Red Hat Enterprise Linux 64-bit is not supported by IBM SmartCloud Control Desk
B) The customer can reuse the servers; but Windows Server 2008 32-bit is not suitable for database nodes if large buffer pools are required.
C) The customer cannot reuse the servers; the hardware specification does not match the minimal requirements of IBM SmartCloud Control Desk.
D) The customer can reuse the hardware; but for IBM SmartCloud Control Desk all servers must have the same OS type.

2. How can an incident management process provide value to the business?

A) to enable users to resolve problems
B) to reduce the impact of service outages
C) to align people and processes for the delivery of service
D) to help control infrastructure cost when adding new technology

3. What are three types of changes in the Changes application? (Choose three.)

A) Planned Change
B) Normal Change
C) Critical Change
D) Emergency Change
E) Standard Change
F) Scheduled Change

4. A customer wants the service desk personnel to track leasing contracts for their IT assets that are currently maintained in an in-house developed application. How should the customer be advised to implement this requirement?

A) Use the Maximo Data Loader to load lease information into IBM Tivoli Asset Management for IT (TAMIT).
B) Leverage the customized asset application by using Application Designer to add a lease contract section to maintain contracts for each asset.
C) The customer should continue maintaining their leasing contracts in their own application. Using the Integration Framework, the information of each contract can be populated in the Lease Contracts application.
D) Use Integration Framework to load for the first time the lease contracts information into the Lease Contracts application, and then maintain those contracts with TAMIT

5. Which services attributes should be considered when analyzing the outcome for customer value?

A) business objectives, IT objectives, and process metrics
B) objectives, metrics, and desired outcome
C) people, products, and technology
D) desired outcome, supplier metrics, and IT objectives

Solutions: