Exam Name: IBM Tivoli Service Request Manager V7.2 Implementation
Certification Provider: IBM
Corresponding Certification: Tivoli Software
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Updated: Sep 20, 2026
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IBM 000-030 Exam Overview:
| Certification Vendor: | IBM |
|---|---|
| Exam Name: | IBM Tivoli Service Request Manager V7.2 Implementation (000-030) |
| Exam Number: | 000-030 |
| Exam Duration: | 90-120 |
| Exam Format: | Multiple Choice Questions (MCQ) |
| Real Exam Qty: | Around 60-80 (varies by version) |
| Related Certifications: | IBM Tivoli Service Management Suite IBM Tivoli Service Automation Manager V7.2 Implementation IBM Tivoli Monitoring V6.x |
| Available Languages: | English |
| Recommended Training: | IBM Tivoli Service Management training courses |
| Exam Registration: | IBM Certification Portal |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Typically proctored computer-based exam (Pearson VUE or IBM certification partner depending on region) |
| Pre Condition: | Basic knowledge of IT Service Management (ITSM) and IBM Tivoli product suite recommended. |
| Official Syllabus URL: | https://www.ibm.com |
IBM 000-030 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| System Installation and Configuration | - Installation prerequisites and environment setup - Core configuration components |
| Integration and Data Management | - Integration with Tivoli products and external systems - Data synchronization and reporting |
| Security and Administration | - System administration and troubleshooting - User roles and access control |
| Service Request Management Overview | - IBM Tivoli Service Request Manager architecture - ITSM concepts and Service Request lifecycle |
| Workflow and Process Design | - Automation scripts and process automation - Request workflow customization |
000-030 Exam FAQ: Straight Answers
IBM recommends these training resources for the IBM Tivoli Service Request Manager V7.2 Implementation exam:
Follow the training with steady self-testing — the 202 practice questions from Pass4Leader help you apply theory and fill any gaps the training leaves.
The official IBM Tivoli Service Request Manager V7.2 Implementation outline defines 5 domains. The leading three are Integration and Data Management, System Installation and Configuration, and Security and Administration. The full list is in the topics section above, and Pass4Leader's 202 practice questions cover each one.
Typically proctored computer-based exam (Pearson VUE or IBM certification partner depending on region) Register for the IBM Tivoli Service Request Manager V7.2 Implementation exam through these official channels:
After booking, Pass4Leader delivers your practice questions within 1 minute — preparation starts the same day.
The IBM Tivoli Service Request Manager V7.2 Implementation exam contains Around 60-80 (varies by version) to complete within 90-120. Timed simulation in the Pass4Leader Desktop Test Engine teaches that rhythm before exam day does.
Pass4Leader issues a full refund if you take the IBM Tivoli Service Request Manager V7.2 Implementation exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
The 000-030 exam is a IBM certification exam validating the IBM Tivoli Service Request Manager V7.2 Implementation syllabus shown above. It belongs to these credential paths: IBM Tivoli Service Automation Manager V7.2 Implementation, IBM Tivoli Monitoring V6.x, IBM Tivoli Service Management Suite. Candidates in 2026 prepare for it with Pass4Leader's 202 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
Basic knowledge of IT Service Management (ITSM) and IBM Tivoli product suite recommended. Since requirements change over time, confirm the latest on the official IBM exam page before scheduling.
Scoring and fees are published by IBM and may change; verify the current figures on the official site.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. All 202 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
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