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IBM C2010-591 Exam Syllabus Topics:

IBM Fundamentals of Applying Tivoli Service Delivery and Process Automation Solutions V3 Sample Questions:

1. After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

A) Problem Management
B) Incident Management
C) Request Fulfillment
D) Change Management

2. A customer is planning to implement an asset management process including license management. As a part of the solution, discovery of installed software is planned for the server environment, including but not limited to IBM sub-capacity licensing discovery on VMware. The discovered data should be transferred to IBM SmartCloud Control Desk using IBM Tivoli Integration Composer with a predefined integration adapter.
Which product can be used as discovery engine in this scenario?

A) IBM Tivoli Application Dependency Discovery Manager
B) IBM Tivoli Endpoint Manager for Software Use Analysis
C) IBM Tivoli Asset Discovery for Distributed
D) IBM License Metric Tool

3. Which three processes are implemented using IBM SmartCloud Control Desk - Entry Edition? (Choose three.)

A) Release Management
B) Service Catalog
C) License Management
D) Incident Management
E) Request Fulfillment
F) Change Management

4. What information should be available in a high level requirements document?

A) The requirements for one or more new features for an existing product.
B) The customer's vision for the solution design.
C) The customer's wants and needs for a product or solution.
D) A statement of the scope, objectives, and participants in a project.

5. A customer requires a solution which can capture, integrate, and maintain technical and financial information about IT components throughout the lifecycle - from planning and procurement, to deployment and maintenance, through end of life and disposal. Which solution is appropriate for this requirement?

A) Service Request Management
B) Capacity Management for IT
C) Change and Configuration Database Management
D) Asset Management for IT

Solutions: